Job Description

• Bachelor\xe2\x80\x99s degree OR equivalent experience in a technical position
• Knowledge of client/server and distributed systems architectures
• Experience scripting or developing in at least one of the following languages:
• Python
• Ruby
• PHP
• Java
• .NET (C#)
• JavaScript
• iOS (Objective-C / Swift)
• Linux or Windows system administrator skills
• Experience with web-based applications and HTTP
• Excellent oral and written communication skills
• Customer service experience / strong customer focus
• Strong multi-tasking skills
• Strong analysis and troubleshooting skills and experience
• Motivated and excited to be learning about new technologies every day

Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will work across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

Key job responsibilities
Every day will bring new and exciting challenges on the job while you:

• Learn and use groundbreaking technologies.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers\' individual needs.
• Interact with leading engineers around the world.
• Partner with Amazon teams in India to help reproduce and resolve customer issues.
• Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.
• Drive customer communication during critical events.
• Drive projects that improve support-related processes and our customers\xe2\x80\x99 technical support experience.
• Write tutorials, how-to videos, and other technical articles for the developer community.
• Work on critical, highly complex customer problems that may span multiple AWS services.

You will provide technical support and advice to a wide range of customers as they build mission critical applications with the full suite of AWS services. AWS Support Engineering is 24/7/365 operations and shift work will be required in afternoon i.e. 1 PM to 10 PM IST

A day in the life

A day in life:
On a typical day, a Support Engineer will be primarily responsible for solving customer\xe2\x80\x99s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Refer: https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24s

We are open to hiring candidates to work out of one of the following locations:

Bangalore, KA, IND

• Experience developing against and working with REST API based services.
• Prior working experience with AWS services.
• Experience with Cloud architecture patterns and distributed computing concepts.
• Exposure to mobile and web application security best practices.
• Experience around Messaging and Queueing services.
• Detailed knowledge of networking protocols: DNS, HTTP, SSL, SMTP, TCP
• Exposure to security concepts / methodologies.
• Experience with iperf, MTR, traceroute, dig
• Experience handling full application stacks from the OS up through custom applications
• Experience with push notifications, APNS and GCM