Job Description

DESCRIPTION

Amazon has built a reputation for excellence and Amazon Web Services India Private Limited (AWS India) the local reseller of AWS is carrying on that tradition while leading the world in Cloud technologies.

AWS Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, Cloud Front and Simple DB, that powers Amazon.com. Developers can build any type of business on AWS Platform and scale their application with growing business needs. We want you to help share and shape our mission to be Earth\'s most customer-centric company. Our evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do every day by inventing elegant and simple solutions to complex technical and business problems. We\'re making history and the good news is that we\'ve only just begun.

Key job responsibilities
First and foremost this is a customer support role - in The Cloud.
On a typical day, a Support Engineer will be primarily responsible for solving customer\'s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.

A day in the life
Every day will bring new and exciting challenges on the job while you:

Learn and use groundbreaking technologies
Apply advanced troubleshooting techniques to provide unique solutions to our customers\' individual needs

Interact with leading technologists around the world and resolve customer issues
Drive customer communication during critical events

About the team
Amazon Web Services offers a complete set of infrastructure and application services that enable you to run virtually everything in the cloud: from enterprise applications and big data projects to social games and mobile apps. Explore how millions of customers - including the fastest-growing startups, largest enterprises, and leading government agencies - are using AWS to lower costs, become more agile, and innovate faster.
https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24s

We are open to hiring candidates to work out of one of the following locations:

Bangalore, KA, IND

BASIC QUALIFICATIONS

- 0-1 years of experience in Linux Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops.
- Troubleshooting / Support experience
- Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP)
- Excellent oral and written communication skills
- Self-starter who is excited about technology

PREFERRED QUALIFICATIONS

- Basics in OS concepts / Linux/Unix Systems administration (Ubuntu, CentOS, RedHat, Solaris, etc)
- Basic knowledge in Networking (TCP/IP, DNS) /Database
- Strong customer focus & Multi-tasking skills
- Exposure to Cloud computing

Amazon