Job Description

We are seeking a Cloud Solution Architect in the CSA Global Delivery organization with deep expertise in Azure Data and SQL. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. This role is flexible in that you can work up to 50% from home. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 10+ years of Data & AI related experience with at least three of the following technologies: SQL Server 2012 or later on-premises, SQL Server 2012 or later running on Azure VMs, Azure SQL Database, Azure SQL Managed Instance, Azure SQL Hyper-Scale, SQL AAG Clusters, Azure Integration Services Strong knowledge of SQL Server Internals * Practical experience designing / building large OLTP DB systems * Knowledge of other SQL technologies on Azure (PostgreSQL, MySQL, MariaDB) Outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers. Experience leading and driving projects as well as motivating others. Ability to develop strong strategic customer relationships that gain the trust and respect of customers. * Ability to handle critical technical issues and work in difficult support situations. * Ability to handle difficult or sensitive situations with customers. You will be planning and delivering proactive and reactive support including onsite presence as needed You will Identify and manage customer goals and SfMC opportunities to improve the quality, consumption, and health of the customer's solution. You will drive and participate in proactive delivery management: spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer's solution. You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers. You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans. You will share and gain knowledge through technical communities. Technical Leadership * Demonstrate the capability to act as CSA Pod Lead with ability to drive planning and delivery of Pod team by engaging CSAM and ATU, manage customer relationship by conducting monthly engagement reviews and assuring quality and be accountable for capacity planning, hiring, skilling and utilization of Pod members. Proactively develops technical and professional learning and development plan in alignment with and support from their manager.

Skills Required