Job Description

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

This role is designed to provide specialized technical service for high-impact customer environments where system reliability and performance are essential. The successful candidate will join a dedicated team focused on ensuring operational continuity and delivering tailored solutions that meet the unique needs of mission-critical workloads.

This role is flexible in that you can work up to 50% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

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Customer Centricity:

Gather customer insights to map solutions and services with customer business outcomes leveraging Microsoft Business Applications expertise. Identify opportunities to improve customer solutions and position services to help customers to achieve their objectives. Help accelerate solution delivery and adoption through Value Based Deliveries and repeatable Intellectual Property (IP). Support customer skilling by delivering technical discussions, workshops, etc. that enable operational health and cloud readiness. Contribute to customer satisfaction by providing a positive customer experience. Provide feedback from customers to the relevant MS teams, including Product Groups, to enable continuous improvement.

Business Impact:

Consumption (Cloud & Support) growth: Develop opportunities to drive Customer Success business results by providing expertise/guidance to technical and business decision makers to ensure they understand Microsoft's Business Applications value proposition and are enabled to generate value from their investment in the Microsoft technology via solution optimization, performance efficiency and organizational/operational excellence in alignment with the Customer Success Account Manager or other Account Team members.

Resolution of Customer Blockers:

Anticipate and identify resolutions to issues blocking go-live or broad usage of projects by leveraging technical/functional/project management subject matter expertise. Deliver all work according to MS best practices & policies and using repeatable IP.

Identify growth opportunities:

Leverage knowledge of the products, services, and value propositions of Microsoft Business Applications in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.

Technical Leadership:

Drive continuous alignment and improvement of individual skills to better support and enable customer's and Microsoft's business goals. Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use and learn from others to help accelerate your customers transformation journey. Obtain relevant accreditations and certifications. Role model effective technical readiness and act as a mentor and role model to junior colleagues to educate them on technical and non-technical concepts.

Practice Development:

Generate new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. Drive opportunities for IP re-use, best practice sharing, and consumption.

Trusted Advisor (Relationship Building):

Develop and expand existing impactful relationships with customer and partner/MCS architects and technical specialists, technical decision makers and business stakeholders.

Qualifications

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Required/Minimum Qualifications

Proven experience in finance and operations (F&O) Bachelor's Degree OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND extensive years experience in information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, consulting, and/or Microsoft Business Applications technologies Considerable working experience in a customer-facing role (e.g., internal and/or external). Considerable working experience as a lead technical solution architect.

Additional or Preferred Qualifications

Functional or technical certification in one or more Microsoft Dynamics 365 apps (expert level) OR relevant experience working as a lead functional consultant. Knowledge of Success by Design methodology OR relevant experience working on business value projects as a business value consultant. No relocation is possible

Technical Qualifications/Experience

Dynamics 365 Finance and operations - deep technical expertise in F&O required Architecture: Understand the basic concepts of Cloud computing with Microsoft Azure Knowledge about relationships between Dynamics 365 F&O and Azure components Integrations patterns and anti-patterns with Dynamics 365 Application Lifecycle Management | Be familiar with Azure DevOps features like: + Azure Boards / Repository / Build and Release Pipelines.
+ Microsoft Lifecycle Services : Environment Management / Environment Troubleshooting.
+ Regression Suite Automation Tool | Be familiar in setup and execute.
+ Required practice with debugging and performance troubleshooting.
+ Knowledge about integration between Dynamics 365 Customer Engagement Platform (D365 For Sales / Power Platform) and Finance and Supply Chain Platform is good to have.
Experience in conducting performance and code reviews of Dynamics 365 for Finance and Operations solutions Hands on experience in performance Finance & Operations Assessments



Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.