Job Description

As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 3+ years of Azure IaaS related experience is required. Breadth of technical experience and knowledge, with depth / Subject Matter Expertise in one or more of the following Azure IaaS areas is expected: Azure IaaS Storage Networking Compute High availability and disaster recovery features for IaaS components. Experience in systems management, network operations, software support, IT consulting, or related roles. Solid understanding of client/server, networking, and Internet technologies fundamentals. Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers. Must have experience leading and driving projects as well as motivating others. Need to demonstrate the ability to develop strong strategic customer relationships that gain the trust and respect of customers. | Flexibility in being able to drive a conversation with all tiers from the customer''s IT organization and shift from technical mindset to business and strategy mindset. Need the ability to handle critical technical issues and work in difficult support situations. Need a proven ability to handle difficult or sensitive situations with exasperated customers. Your responsibilities for this role include advising stakeholders and translating business requirements into designs for Azure solutions that align with the Azure Well-Architected Framework. In this role, you implement solutions on Azure by partnering with various other job roles, including: Developers Administrators Security engineers Data engineers Create and Update deep technical understanding and documentation of the customer's technology and solution (KnowMe) and Workload record(s) for their assigned solutions. Deliver Onboarding Assessments and define and drive Delivery Plan Regular internal touchpoints with Team Manager, CSAM (Customer Success Account Manager), Mission Critical CSAs and connected teams like Azure Engineering Direct (AED), Azure Rapid Response (ARR) & others to ensure alignments Identify trends, analyze and coordinate delivery opportunities Provide case trend analysis and recommend remediation activities during regular customer reviews Function as a Trusted Advisor; Strong internal and external stakeholder management Scoping of engagements, discussing workstreams and assigning actions and agreeing ETAs. Provide RCA in coordination with other organizations for critical situations Provide advisory support with deep technical focused analysis and KnowMe. Responsibility for driving towards a stable and robust solution and minimize reactive demand and time to recovery. Deliver relevant/accredited proactive services You will share and gain knowledge through technical communities. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *

Skills Required