Job Description

About The Opportunity
Netrix Global is seeking a Cloud Engineer, a technical position within the Managed Services division, responsible for managing Netrix and its customers' IT infrastructure primarily on-premises, with exposure to cloud environments. The Cloud Engineer reports to the Cloud Systems Manager under Managed Services and serves as an escalation point for the TOC and Systems Teams.
The ideal candidate will have 3-5 years of hands-on experience in administering, managing, monitoring, and troubleshooting Windows Server environments, M365, Hyper-V, and VMware vSphere. Familiarity with Azure, Entra ID, and Intune is considered a plus.
How You Will Make an Impact

• Work collaboratively with other team members to provide a high level of customer service to our clients and meet all department KPIs.
• Serve as an escalation point to TOC, Cloud, and Systems Teams for Netrix and its customers.
• Action Incidents and Service Requests tied to the administration, management, and troubleshooting of Windows Servers, M365, Hyper-V, vSphere, and end-user workstation or application issues.
• M365 Administration: Configure, deploy, and manage Microsoft 365 services (Exchange, OneDrive, SharePoint, Teams, Intune, and user licensing).
• Server & Virtualization Management: Administer and maintain on-premises Windows Server environments, Active Directory, DNS/DHCP, and virtualization platforms (Hyper-V and VMware vSphere).
• Backup & Restore: Manage and troubleshoot backup jobs and restore requests across supported platforms (Veeam, Datto, or similar).
• Perform routine updates, patches, and upgrades on servers, workstations, and applications.
• Troubleshoot and remediate escalated end-user related issues tied to workstations and applications. Works with clients for problem determination and communicates directly with clients for resolution of systems hardware and software and related infrastructure in the network environment per defined SLAs, within the company's ticketing system.
• Drive P1/P2 Bridges with end user/customers and facilitate discovery, investigation, remediation as well as escalation with other teams.
• Action Incidents and Service Requests tied to Backup Restore Requests, Backup Failures across various backup platforms supported by Netrix (Veeam, Datto, Azure preferred) and action monthly/quarterly proactive tasks and health checks for various customers using these backup platforms.
• Perform routine updates and upgrades on Windows Servers and Workstations, and Applications.
• Monitor and tune the performance of on-premises infrastructure and ensure stability and availability.
• Document configurations, procedures, and best practices; maintain accurate technical documentation.
• Participate in on-call shift rotations, including weekends and after hours. The flexibility to work on a varied shift rotation when needed is expected and respond to system emergencies outside of regular business hours as needed.
• Participate in Team Huddles, Meetings as it relates to day-to-day operations.
• Engage in Change and Problem Management processes as part of continuous improvement.

What You Will Bring to The Table
Essential / Core Skills

• Proven experience with Microsoft 365 Administration and end-user support.
• Hands-on expertise in Hyper-V management and maintenance.
• Strong understanding of virtualization concepts, including hosts, clusters, storage, and virtual networking.
• Experience creating, configuring, and managing Virtual Machines (VMs) -- including deployment, templates, snapshots, and migration.
• Proficiency in Hyper-V Failover Clustering, Live Migration, and Storage Migration.
• Basic knowledge of Windows Servers, Active Directory, DNS/DHCP, and Group Policy.
• Experience with backup and restore operations using tools such as Veeam, Datto or Azure Backup.
• Understanding cybersecurity best practices and remediation procedures.

Supplemental / Good-to-Have Skills * Familiarity with Azure Portal and Entra ID.

• Exposure to Intune or other endpoint management tools.
• Experience working in a Managed Service Provider (MSP) environment.
• Knowledge of PowerShell scripting for automation and system administration.
• Knowledge of VMware
• Familiarity with monitoring tools.

Soft skills

• Excellent Verbal and Written Communication Skills in English
• Strong problem-solving and analytical thinking skills.
• Self-motivated with the ability to prioritize tasks and manage time effectively.
• Exceptional customer service and client communication.
• Ability to work independently or collaboratively within a team.
• Documents, Updates, and adheres to standards, SLAs, and SOP's.
• Ability to think outside the box, critical thinking skills and research and present solutions.
• Consistent follow-up and attention to detail on open tasks and tickets.
• Ability to work remotely with minimal distractions and a reliable internet connection.

Qualifications

• Bachelor's Degree in Information Technology or related field, or equivalent practical experience.
• Minimum 3 years of hands-on experience in IT infrastructure support and management (on-premises).
• Experience working in a Managed Service Provider (MSP) environment is a plus.

Shift: 5 days a week, within a rotating schedule, with 2 days covering US core business hrs between 8 am - 5 pm and rest of the days with Ist shift / 2nd Shift / 3rd shift during Indian daytime hours.
About Us
At Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose.
We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All!
Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today's most complex business challenges, delivering to you an integrated, optimized, and future-proof solution.
We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country's top system integrators.
At Netrix, we're driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction.
What You Can Expect from Us
We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need reasonable accommodations, please let us know by contacting NetrixHR@Netrixglobal.
To learn more about Netrix Global please go to

Skills Required