Job Description

REMOTE


Engineering
Infrastructure

India

WHO WE ARE

Sapaad is a global leader in unified commerce platforms, delivering world-class software solutions for the food and beverage industry. Our flagship product, also named Sapaad, has achieved remarkable success over the past decade, empowering thousands of F&B businesses across 40+ countries--with many more coming onboard each day.



Driven by a passionate team of developers, designers, and product experts, Sapaad is constantly evolving--introducing innovative, industry-defining features that set the benchmark for F&B tech. Headquartered in Singapore, with offices across five countries, Sapaad is backed by seasoned technology veterans with deep expertise in web, mobility, and e-commerce.

JOB OVERVIEW

Are you passionate about building and managing world-class IT infrastructure and cloud operations? Sapaad is seeking a

Cloud Application & Infrastructure Manager

to lead our IT infrastructure and operations organization. You will ensure

24x7 reliability, security, and scalability

of our cloud-based systems (AWS/Heroku) while championing

DevOps practices

across the company.



This is a

strategic, senior, and visible role

, bridging Tech Operations, Application Development, and Data Engineering, and working with internal and external stakeholders to maintain a

best-in-class IT operations function.

WHY JOIN SAPAAD?

Lead and shape the cloud infrastructure and IT operations of a global SaaS product company.

Drive innovation through DevOps and Cloud-first practices.

Collaborate with global teams across technology, product, and data functions.

Be part of a company redefining the future of F&B technology worldwide.

WHAT YOU'LL DO

Define IT infrastructure strategy, architecture, standards, and operational policies. Lead Cloud/AWS-based operations, ensuring

high availability, reliability, and performance.

Build and manage

DevOps practices and CI/CD

pipelines, identifying bottlenecks and implementing solutions. Implement monitoring, alerting, and disaster recovery strategies for critical systems. Oversee IT systems administration, including servers, databases, storage, networks, applications, desktops/laptops, and mobile devices. Manage third-party vendors and enterprise contracts (AWS, Microsoft, etc.), ensuring

service delivery and cost efficiency.

Establish

service level agreements (SLAs)

, operational metrics, and ITIL-based standardized processes. Continuously improve cloud operations and IT infrastructure to support business growth.

YOU'RE A STRONG FIT IF YOU HAVE

Proven experience managing

cloud-based IT infrastructure

(AWS/Heroku) in a SaaS or customer-facing environment. Hands-on

DevOps experience

, enabling continuous integration and deployment (CI/CD). Experience in

infrastructure architecture, network, server, and storage administration.

Knowledge of

enterprise monitoring, reporting tools, and disaster recovery planning.

Strong

team leadership and mentorship experience

managing IT professionals. Experience in

vendor and contract management

, optimizing cloud infrastructure costs. Excellent

analytical, strategic thinking, and communication skills

. Familiarity with multiple platforms: Linux, Windows, SQLServer, commodity hardware.

DESIRED SKILLS & ATTRIBUTES

Leadership in building and directing IT operations toward

Cloud-first and DevOps culture

. Strong organizational change management skills, with ability to

prioritize and manage multiple initiatives.

Business and financial acumen to

analyze data and make strategic infrastructure decisions

. * Passion for

innovating IT operations

in a fast-paced, global SaaS environment.