Job Description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Provides clinical support management, as a subject matter expert in radiation therapy, of incoming customer support requests regarding oncology products.

• Recommend solutions/corrective actions to customer application questions.
• Clinically assess situations/issues and determine appropriate escalation path.
• Work as an integral member of the complaint process, and communicate relevant information to the customer as appropriate.
• May also provide customer training, demo support at Trade Shows and for the Sales organization, as well as formulate and review written customer support training materials.

Clinical helpdesk - Applications support for Varian radiotherapy solutions
We are looking for an experienced Radiographer to join our highly motivated team doing clinical customer support.
As a member of the Clinical helpdesk-team, you will respond to internal and external customers requesting assistance for issues related to Varian equipment. You will focus on treatment delivery, imaging systems and information management systems (e.g. ARIA).
We are currently looking for a team member to strengthen our support in India where you will work in a multicultural team of applications specialists and medical physicists.
What you will be responsible for
Support customers and Varian employees over the phone and/or via remote connections, analyzing and solving their issues related to Varian products, mainly treatment planning
Escalate more complex issues to other experts, collaborating and providing support in resolution activities, to ensure problems and issues are addressed and resolved properly
Collect feedback from customers on product functionalities and system improvements
Provide support in testing new products
Qualifications
Radiographer / Radiation therapist / Dosimetrist (or equivalent)
In-depth knowledge of modern radiotherapy techniques
Three years clinical experience from radiotherapy
Strong analytical and logical abilities
Excellent communication and collaboration skills
Fluency in English, written and spoken. Additional language-skills is a merit
You are customer-service oriented, and you have a proactive attitude with excellent organizational skills
Experience from working with Varian equipment is a merit
What we offer
Inspiring work atmosphere with supporting work community
Continuous learning and personal growth possibilities
International and cross-cultural working environment
Competitive compensation package including bonus and benefits
Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To find out more about Healthineers' specific businesses, please visit our company page .
As an equal opportunity employer, we welcome applications from individuals with disabilities.
Data Privacy: We care about your and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register to get started.
Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. As an equal opportunity employer, we welcome applications from individuals with disabilities.

Skills Required