Job Description

Role Summary

The Clinic Coordinator is responsible for managing day-to-day clinic operations for the General Surgeon, ensuring smooth patient flow, accurate OPD collections, proper coordination between clinical and non-clinical teams, and compliance with organisational SOPs.

Key Responsibilities

1. OPD & Patient Management

Coordinate patient appointments and manage daily OPD flow. Ensure 100% OPD fee collection as per company policy. Maintain accurate patient records and appointment details. Handle patient queries and provide clear information on consultation charges and processes.

2. Billing & Reconciliation

Collect OPD fees through approved payment modes (cash/online). Perform daily/weekly reconciliation and submit reports as per SOP. Share OPD data with internal teams (Finance / PX / Category) within defined timelines. Ensure OPD collections are correctly reflected in systems and adjusted in AR, where applicable.

3. Doctor Coordination

Coordinate with the General Surgeon regarding OPD schedules and patient flow. Ensure timely communication of OPD numbers, doctor sitting, and operational updates. Assist the doctor with administrative support during OPD hours.

4. Clinic Operations

Ensure clinic infrastructure and equipment (OPD machine, headlight, drills, etc.) are functional. Coordinate with city/operations teams for maintenance and issue resolution. Ensure availability of required forms, scanners, and system access at the front desk.

5. SOP Compliance

Follow and enforce OPD collection and reconciliation SOPs. Ensure clinic staff and front-desk personnel are trained on processes and app usage. Flag deviations or gaps to the City Manager / Operations Head immediately.

6. Reporting & Communication

Share daily OPD reports with PX/MD teams as per defined timelines. Maintain WhatsApp/communication groups for smooth coordination with internal stakeholders. Escalate operational or financial issues promptly to avoid revenue leakage.

Key Skills & Competencies

Strong coordination and communication skills. Basic knowledge of billing, OPD processes, and reconciliation. Proficiency in using mobile apps and basic MS Excel. Ability to handle patients professionally and empathetically. Attention to detail and process adherence.

Educational Qualification

Graduate preferred (any discipline). Experience in healthcare/clinic operations is an added advantage.

Experience

6months -3 years of experience in clinic coordination, front desk operations, or hospital administration preferred.

Job Type: Full-time

Pay: ₹8,086.00 - ₹22,000.00 per month

Application Question(s):

Current ctc? Expected Ctc?
Location:

Chandigarh, Chandigarh (Required)
Work Location: In person