Job Description

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people\xe2\x80\x99s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.
Clinical Supervisor to support team of Client Care Counsellors and Tele-counsellors
Clinical Supervisor
India

LifeWorks
LifeWorks supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform, LifeWorks by Morneau Shepell. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.
As a Global Employee Engagement Platform serving tens of thousands of companies and millions of employees worldwide, LifeWorks by Morneau Shepell uses innovative technology and mobile-first user experience to deliver a Total Wellbeing Solution that people and companies - such as Aviva, Burberry, Walgreens, Expedia, Intel and Nestl\xc3\xa9 Canada - love to use.
Morneau Shepell employees have access to the same high-quality well-being support and resources provided to our customers. We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally. We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles.

Summary
The Clinical Supervisor is responsible for the leadership and ongoing day-to-day direction and clinical supervision for the Tele Counsellors in a fast-paced crisis-line/chat contact centre environment.

Responsibilities
Direct supervision of staff: 60%

• Provide clinical supervision, consultation, direction, feedback and coaching to a team of counsellors.
• Conduct monthly one-on-one meetings with telecounsellors to review performance standards, provide coaching and case consultation, and conduct joint problem solving within any of these areas
• Establish, with the employee, performance goals and action plans
• Schedule and Conduct yearly performance appraisals
• Assist in recruitment and selection of new hires; provide training, coaching, and performance management
• Deal effectively with employees in crisis or urgent situations whether work or non-work related
• In the event of non-suitability or operational demand, plan (in coordination with the Clinical Manager) and conduct the employment termination of an employee.
• Assist in design and facilitate team training sessions to develop specific knowledge or competencies
• Conduct monthly team meetings to communicate business goals, share insights, brainstorm issues and improvements, build team by gaining consensus around critical issues

Project Management: 20%

• Regular meetings with individuals/depts. for planning and launching projects
• In concert with other Morneau Shepell departments, operationalize programs at the Care Access Centre level.
• Act as Subject Matter Expert on various projects.
• Act as User Acceptance Tester on new launches.
• In collaboration with Clinical Manager, development of policies and procedures for CAC.

Liaison with other departments and corporate clients: 5%

• Make presentations to corporate clients either current/potential clients
• Take part on various interdepartmental committees
• Presentations and meetings to other departments regarding issues related to CAC

Provide assistance to other supervisors and their teams within the department: 10%

• Provide back-up supervision for other teams when supervisors are absent/not available
• Peer supervision for other supervisors
• Take leadership role in times of Disaster Recovery and understand Disaster protocols
• Occasional on-call duty as assigned by Clinical Manager

Other duties as assigned: 5%

• Participate in weekly Supervisor Meetings
• Lead monthly Team Meetings
• Possibly take clinical overflow calls or tele counselling cases as assigned by Clinical Manager

Succeeding as a Clinical Supervisor will require the following core qualifications and skills

Education:

• Minimum of a Masters in Counselling Psychology, Phil or equivalent
• Recognized qualification in Counselling Supervision is strongly preferred

Experience:

• Minimum 5 years combined clinical/supervisory experience.
• Local registration with professional body.

Clinical Knowledge and Skills:

• Strong screening skills for: substance abuse, depression, suicide risk, violence risk
• Strong intervention and counselling skills with population presenting in crisis and /or PTS symptoms
• Clinical understanding of: individual/couple/family therapy, substance abuse, family violence
• Significant understanding of issues related to crisis intervention, addictions, family violence, harm to self or others, child abuse and depression.
• In-depth knowledge of a variety of clinical approaches, including brief and solution-focused therapies
• Knowledge of physical / sexual abuse responsibilities and legislation
• Sensitivity to workplace issues; ability to adapt communication style and 1) consult regarding work issues; 2) counsel regarding clinical issues; 3) coach regarding immediate skill development
• Clinical interventions in line with short-term model; client centered and goal directed.
• Adheres to ethical, professional standards and Morneau Shepell conflict of interest requirements.
• Knowledge of MS Excel and MS Word

Working Conditions:

• Works in an open office environment
• Some shift work may be required or extended hours may be required
• On call after hours and during weekend to provide clinical /operational consultation to CCCs
• May get calls on evenings/weekends to deal with staff issues or general CAC urgent issues. Also may have work after hours to manage projects

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to
talentacquisitiononboarding@lifeworks.com

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We\'re always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.

At LifeWorks, we are committed to putting our people first. Our priority is to optimize the health and productivity of our people. In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees. Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions. We are excited to connect with you virtually, and look forward to receiving your application.