Job Description

Job Summary:

The Clinical Specialist serves as the key clinical expert and liaison between the company and healthcare professionals. This individual provides in-depth training, product demonstrations, and post-sales clinical support for physiotherapy and rehabilitation equipment. They ensure effective product utilization and drive customer satisfaction by supporting clinical outcomes.

Key Responsibilities:

1. Clinical Training & Support

Conduct hands-on training sessions and workshops for clinicians, therapists, hospital staff and sales team. Provide on-site and virtual product demonstrations during pre-sales and post-sales phases. Offer clinical guidance on equipment setup, protocol customization, and integration into therapeutic regimens. Support onboarding of new customers and ensure successful product adoption.

2. Sales Enablement

Assist the sales team with product presentations and answering clinical queries during sales meetings. Collaborate on tender documentation by offering clinical justification and evidence-based data. Participate in trade shows, conferences, CME and product launches.

3. Customer Relationship Management

Develop and maintain strong relationships with key clinical stakeholders and decision-makers. Act as the primary point of contact for clinical feedback, troubleshooting, and advanced usage queries. Monitor and ensure customer satisfaction and long-term retention.

4. Clinical Research & Education

Support ongoing clinical studies, case reports, and collection of outcome data. Organize and deliver educational content for workshops, webinars, and continued medical education (CME) events. Stay updated on latest rehab trends, treatment protocols, and competitor technologies.

5. Internal Collaboration

Work closely with product managers and R&D teams to provide feedback for product improvements. Help develop training materials, user manuals, and clinical protocols. Collaborate with marketing to create evidence-based content and case studies.

Qualifications:

Education:

Bachelor's or Master's degree in Physiotherapy (BPT / MPT); specialization in neuro/ortho/cardio rehab is a plus.

Experience:

2-5 years clinical experience in physiotherapy or rehabilitation; prior industry or product training experience preferred.

Key Skills:

Strong understanding of physiotherapy principles and rehabilitation techniques. Excellent presentation, communication, and interpersonal skills. Ability to train, motivate, and influence clinicians and therapists. Willingness to travel frequently (local and national). Problem-solving mindset with customer-centric attitude. Proficient in Microsoft Office and basic digital tools.
Job Type: Full-time

Pay: ?28,000.00 - ?80,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Work Location: In person