Job Description

Workplace Options is the world’s largest independent wellbeing solutions leader that supports individuals to become healthier, happier and more productive, both personally and professionally. Service centers in the U.S., Canada, U.K., Ireland, Portugal, France, Belgium, UAE, Singapore, Japan, China, India and Indonesia support more than 75 million employees across 116,000 organizations and more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world
Description:
The Referral Specialist assists the Workplace Options Counseling and Legal Service Delivery teams by identifying available providers for our clients who are in need of short term counseling assistance around the world.

Requirements

Responsibilities:

Review clinical intakes.

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  Identify clients’ needs and match the appropriate provider with client using our proprietary database.
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  Recruit counselors and attorneys to the Workplace Options network.
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  Enter provider information into our database/case management system.
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  Maintain strict confidentiality of our clients’ information.
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  Communicate provider information to our clients.
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  Proactively manage caseload.

Any other delegated responsibilities and specially assigned duties, as management deems necessary.

Requirements:

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  Bachelor’s Degree required.
  
• Able to work in a fast paced work environment.
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  Able to Multi task while maintaining a high level of quality and productivity.
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  Able to navigate proficiently in varying databases and on the internet.
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  Able to work effectively as a team member in a team environment.
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  Proficiency with proprietary and unique software applications.
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  Flexibility to adapt to the work volume and flow during peak times.
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  Excellent interpersonal, written, and oral communication skills.
  
• A high level of literacy with a variety of software applications including Excel and Word.
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  Well-honed research skills - can perform web research creatively, quickly and efficiently. Can prepare ad hoc client reports accurately and quickly.

Required Experience:

• Some clinical or legal experience preferred.
  
• Experience working in a recruitment, sales, or EAP credentialing position preferred.
  

Benefits

• PF+Medical Insurance+Gym reimbursements+EAP benefits