Job Description

Criteria

Graduate in Sciences - Medical Sciences preferred Fluency in English and Hindi mandatory, fluency in regional languages desirable Adept to work with MS Office - Word, Excel, Powerpoint Clinical work experience 3 yrs desirable Good communication and analytical skills Empathetic individual

Work

9 hrs a day, 6 days a week, Work from Office - Bangalore Shifts as per the team's requirement Saturdays on rotation ( 2 saturdays off in a month) Leave policy as per MB HR Policies

Non - Clinical and clinical parameters quality check

Daily no of QC targets as set by the Medical Ops for various processes Report and document Doctor or Patient behavioral issues To ensure correct high quality QC scoring for every consult To send the correct QC feedback to each doctor via RM To report to relevant stakeholder if you notice doctor or a patient abuse To highlight doctors who do poor consults to Doctor Relation team and Clinical Quality Lead To highlight any prescription errors and/or gross clinical errors To ensure audit of all number of Audio/Video calls in a consult & read all chat for a particular consultation

to come to conclusion on the QC score

To report any serious cases to Medical Head & Clinical Quality Lead over mail (same day) (rape case,

patient age <10, abortion, suicidal etc)

To do live QCs as assigned, collaborating with other teams To conduct RCAs for escalations as they are requested Weekly and monthly data collation and analysis Allocation of work to the QC agents as per targets To attend the daily stand ups and monthly huddles * To help give relevant feedback to tech and product stakeholders to improve consult experience