Job Description

Responsibilities

Manage daily clinic operations: front desk, patient flow, scheduling, and service delivery. Ensure excellent patient experience from enquiry ? visit ? procedure ? follow-up. Supervise staff (reception, counselors, therapists/technicians, housekeeping) and enforce SOPs. Maintain appointment discipline: reduce waiting time, improve show-up rate, manage no-shows. Coordinate with doctors for efficient clinic schedule, room allocation, and procedure readiness. Handle patient concerns/escalations and ensure service recovery with professionalism. Maintain clinic hygiene, safety, sterilization processes, and compliance as per internal standards. Manage inventory: consumables, products, disposables--reorder planning and vendor coordination. Track daily numbers: walk-ins, consultations, procedures, revenue, conversion, feedback, repeat visits. Ensure accurate billing, receipts, packages, and documentation; reduce errors/leakage. Train staff on communication, upsell ethics, process discipline, and quality standards. Support marketing execution inside clinic: posters, offers display, QR/lead capture, review requests. Prepare weekly/monthly operational reports and improvement plan.
Job Type: Full-time

Pay: ₹16,905.38 - ₹35,000.00 per month

Benefits:

Health insurance
Work Location: In person