The Face Company is a premium aesthetic and wellness clinic known for delivering advanced skincare, hair restoration, semi-permanent makeup, and personalized beauty treatments. With a strong focus on clinical excellence, hygiene, and luxury service standards, The Face Company aims to provide safe, effective, and result-driven solutions while ensuring an exceptional patient experience.
Role Overview
The Clinic Operations Manager is responsible for the smooth day-to-day functioning of the clinic, ensuring operational efficiency, high service quality, compliance with protocols, and an excellent patient experience. The role involves staff coordination, process management, inventory control, and operational reporting.
Oversee daily clinic operations to ensure smooth workflow and service delivery.
Manage appointment scheduling, patient flow, and resource allocation.
Ensure compliance with clinic SOPs, hygiene standards, and safety protocols.
Team Coordination & Supervision
Supervise front desk staff, technicians, therapists, and support staff.
Prepare staff duty rosters and manage attendance.
Conduct regular briefings to align teams with operational goals.
Inventory & Vendor Management
Monitor inventory of consumables, equipment, and supplies.
Coordinate with vendors for timely procurement and maintenance.
Ensure optimal stock levels to avoid shortages or wastage.
Patient Experience & Quality Control
Ensure a seamless and premium patient experience across all touchpoints.
Handle patient feedback, concerns, and escalations professionally.
Implement process improvements based on patient feedback and operational analysis.
Reporting & Compliance
Prepare daily, weekly, and monthly operational reports.
Track KPIs related to clinic efficiency, utilization, and service quality.
Ensure regulatory compliance and proper documentation.
Required Qualifications and Experience
Bachelor's degree in Healthcare Management, Business Administration, or a related field.
Minimum
3-6 years of experience
in clinic or healthcare operations.
Strong understanding of clinic workflows, SOPs, and compliance standards.
Proven ability to manage teams and multitask in a fast-paced environment.
Good communication, organizational, and problem-solving skills.
Preferred Qualifications
Experience in aesthetic, wellness, dermatology, or cosmetic clinics.
Proficiency in clinic management software and MIS reporting.
Customer-focused mindset with strong attention to detail.
Key Performance Indicators
Smooth daily clinic operations
Staff productivity and attendance
Patient satisfaction scores
Inventory control and cost efficiency
Compliance with SOPs and regulations
Job Type: Full-time
Pay: ?40,000.00 - ?50,000.00 per month
Work Location: In person
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