Job Description

:
III. KEY RESPONSIBILITIES
Core Responsibilities
Patient Care/ Customer Care/ Community Care.

• Help people to adhere to Unit's policies & practices and provide prompt services to external & internal customer.

Process/ Documentation/ Compliance

• Assist in the setting up of the credit control system.
• Maintain accurate records of all chasing activity pertain to dispatch.
• Proper checking of billing and supporting reports before dispatch.
• Proper using of audit tools of final bills, which are set to dispatch.
• Controlling of dispatch data, receiving record and reports.
• Proper resolution of 1st level escalations and proper query reply.
• Regular meetings with FO or other inter department to ensure all relevant details

are proper and resolution of points with discussion.

• Identify changes in billing patterns and propose action to avert billing leakages.
• Ensure that all transactions are compliant as per SOP.
• Handle disputed bills and negotiate to bring payment within the agreed terms.
• Provide accurate advice on billing queries.
• Respond promptly and completely to NHA Portal as well as CGHS & TPA /PSU, internal enquiries.
• Prepare files for transfer to the Debt Recovery Dept.
• Providing ad-hoc reporting as and when requested.
• Ensure Weekly / Monthly processing deadlines are met as required.

Financial Cost and Revenue Contribution

• Monitor and drive cost efficiencies.
• Efficient utilization of working capital & optimization of resources.
• Follow Cash / Credit / Corporate billing /discount instructions.

Skills Required