Job Description

Clinical Coordinator

Role Overview

The Clinic Counsellor is responsible for guiding patients through their treatment journey--from initial consultation to conversion and follow-up. The role requires excellent communication, patient handling, and sales counselling skills to ensure a seamless experience and achieve clinic targets.

Key Roles & Responsibilities1. Patient Consultation & Counselling

Welcome clients warmly and conduct initial counselling sessions.

Understand patient concerns, expectations, and medical history.

Clearly explain available treatments (lasers, skin, hair, anti-aging, slimming, dental, etc.).

Recommend treatment packages as per clinic protocols and patient needs.

Ensure patients are well-informed about procedures, benefits, risks, and post-care.

2. Sales & Conversion

Achieve monthly counselling and sales targets.

Follow up with leads and convert inquiries into bookings and registrations.

Maintain a high conversion ratio through professional counselling and rapport-building.

Promote ongoing offers, packages, and membership plans.

3. Patient Experience Management

Coordinate with doctors, therapists, and front desk for smooth patient flow.

Ensure high standards of hospitality and patient satisfaction.

Address queries and concerns promptly and professionally.

Ensure proper consent forms are signed before procedures.

4. Documentation & Reporting

Update CRM/records with patient details, consultations, and follow-ups.

Maintain accurate logs of conversions, revenue, and daily activity.

Submit counselling and sales reports to management.

5. Clinic Coordination

Assist in managing appointments and treatment room readiness.

Maintain strong communication with the medical team for smooth operations.

Support camps, workshops, open houses, and promotional events.

6. Professional Conduct & Grooming

Maintain excellent grooming, body language, and communication.

Follow clinic SOPs, confidentiality, and ethical standards.

Represent the brand with professionalism and positivity.

Job Type: Full-time

Pay: ?15,000.00 - ?35,000.00 per month

Benefits:

Flexible schedule Leave encashment Work from home
Application Question(s):

Total years of experience? What is your current CTC? What is your expected CTC?
Work Location: In person