We are seeking a highly organized and compassionate
Clinic/ Patient Support Specialist
to join our team. This is a telecommuting role where you will be the first point of contact for our US patients and clinical staff, ensuring the smooth and efficient operation of our clinic from a remote setting. Your primary responsibility will be to manage patient communications and perform all administrative duties remotely, playing a crucial part in delivering high-quality healthcare.
This is a US shift position, supporting our US-based operations. The ideal candidate will be a proactive problem-solver with exceptional communication skills and the ability to thrive independently in a virtual work environment.
Key Responsibilities:
Remote Communication & Patient Management:
o Serve as the first point of contact, handling all incoming and outgoing patient and clinical staff communications via phone, email, and other virtual channels.
o Schedule, reschedule, and confirm patient appointments while managing the clinic's master calendar.
o Update and maintain accurate patient records in our Electronic Health Record (EHR) system.
Administrative & Coordination Duties:
o Handle a variety of clerical tasks, including data entry and preparing documents and reports, all performed remotely.
o Assist with billing inquiries and process payments, ensuring all information is accurate and confidential.
o Act as a key liaison between patients, doctors, nurses, and other clinical staff to ensure seamless communication and coordination of care.
Operational Efficiency:
o Proactively address and resolve issues related to scheduling, patient inquiries, or clinic operations.
o Maintain strict patient confidentiality in accordance with all relevant regulations (e.g., HIPAA).
o Provide clear and concise instructions to patients regarding their appointments and care plans.
Qualifications:
Any graduate
- English Medium Only
Fresher to 1 year of experience in a US tele calling
/ support functions.
Excellent English Communication Skills
- Written and Verbal.
Exceptional phone etiquette and verbal English communication skills.
Strong organizational skills and attention to detail.
Ability to work independently and manage time effectively without direct supervision.
Experience of working with US consumer would be good to have.
Desired Traits:
Female candidates only.
A compassionate and professional demeanour.
A natural ability to multitask and prioritize effectively in a fast-paced environment.
A problem-solving mindset and a proactive approach to work.
Healthcare Background is a plus.
TRAINING WILL BE PROVIDED.
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹18,000.00 per month
Application Question(s):
What would you rate your English Communication skills out of 10?
Work Location: In person
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