Job Description

Clinic / Patient Support Executive- US

Company: CORE CLINICAL SERVICES

Work from office (One time Drop facility)

Work from Home also available (Need Pune based Candidate only)

Shift:

Night Shift, Monday to Friday (5:30 PM - 2:00 AM IST)

Job Summary:

We are seeking a highly organized and compassionate

Clinic/ Patient Support Specialist

to join our team. This is a telecommuting role where you will be the first point of contact for our US patients and clinical staff, ensuring the smooth and efficient operation of our clinic from a remote setting. Your primary responsibility will be to manage patient communications and perform all administrative duties remotely, playing a crucial part in delivering high-quality healthcare.

This is a night shift position, supporting our US-based operations from 5:30 PM India Time to 2:00 AM India Time. The ideal candidate will be a proactive problem-solver with exceptional communication skills and the ability to thrive independently in a virtual work environment.

Key Responsibilities:

Remote Communication & Patient Management:

Serve as the first point of contact, handling all incoming and outgoing patient and clinical staff communications via phone, email, and other virtual channels. Schedule, reschedule, and confirm patient appointments while managing the clinic's master calendar. Update and maintain accurate patient records in our Electronic Health Record (EHR) system.

Administrative & Coordination Duties:

Handle a variety of clerical tasks, including data entry and preparing documents and reports, all performed remotely. Assist with billing inquiries and process payments, ensuring all information is accurate and confidential. Act as a key liaison between patients, doctors, nurses, and other clinical staff to ensure seamless communication and coordination of care.

Operational Efficiency:

Proactively address and resolve issues related to scheduling, patient inquiries, or clinic operations. Maintain strict patient confidentiality in accordance with all relevant regulations (e.g., HIPAA). Provide clear and concise instructions to patients regarding their appointments and care plans.
Qualifications

Any graduate- English Medium Only A minimum of 1 year of experience in a US tele calling / support functions. Excellent English Communication Skills- Written and Verbal Proven experience with of working with US consumers. If you have experience of working in Healthcare, Patient Support, it would be good to have. Exceptional phone etiquette and verbal communication skills. Strong organizational skills and attention to detail. Ability to work independently and manage time effectively without direct supervision. If WFO- A dedicated home office setup (Laptop/ Headphone) with a reliable internet connection.
Desired Traits

Female candidates only. A compassionate and professional demeanour. A natural ability to multitask and prioritize effectively in a fast-paced environment. A problem-solving mindset and a proactive approach to work. An understanding of medical terminology is a plus.
Application Question

How many years of experience in US tele calling do you have?
To Apply

Interested candidates can share their resumes with our Human Resources department at hr@coreclinicals.com/ 9881122488

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Application Question(s):

How many years of US Tele calling Experience you have ?
Work Location: In person