Job Description

Core Roles & Responsibilities

This position acts as the

first point of contact

and the

operational leader

of the front office, ensuring smooth client flow and efficient administration.

1. Client Experience & Front Office Management

Clinic Flow Leadership:

Proactively manage the reception area and waiting room, ensuring a professional and calming atmosphere for all clients.

Client Communication:

Handle all inbound/outbound calls, emails, and WhatsApp messages professionally. Resolve client queries, concerns, and scheduling conflicts with tact.

Client Relations:

Maintain strong relationships with long-term clients and ensure a five-star service standard is delivered consistently.

Aesthetic Service Knowledge:

Develop a strong understanding of our dermatology and aesthetic services to answer initial client questions and effectively cross-sell/upsell services and products.
2. Administrative & Operational Duties

Appointment System Management:

Expertly book, confirm, cancel, and reschedule appointments using our Clinic ERP software. Optimize the daily schedule to maximize clinic efficiency and minimize client wait times.

Billing & Finance:

Oversee daily

billing

procedures, process payments (cash, card, UPI), manage petty cash, and prepare daily sales and expense reconciliation reports.

Inventory Tracking:

Assist in monitoring and tracking clinic supplies and retail product inventory levels.

Record Keeping:

Maintain meticulous patient records, ensuring compliance with clinic privacy and data standards. Keep accurate records of all daily expenses.
3. Team Support & Training

Onboarding:

Assist in training new front desk staff (if applicable) on clinic protocols, ERP usage, and customer service standards.

Inter-Departmental Coordination:

Serve as the key communication link between clients, doctors (Dermatologists), and clinical support staff.

Candidate Requirements:

Managerial Experience (MUST HAVE):

Minimum 3 years

of experience in a leadership or managerial role, specifically within an

Aesthetic Clinic, Dermatology Center, or High-End Salon/Spa

.

Education:

Minimum

Higher Secondary (12th Pass)

; a Bachelor's degree is preferred.

Soft Skills:

Strong leadership, decision-making, and problem-solving abilities.

Language:

Fluency in

English

and either

Hindi or Marathi

is required.

Working Hours and Schedule:

Full-time position 9 hours day shift One weekly off (on a weekday only as weekends are working)

What We Offer:

Competitive salary based on experience + performance incentives. Employee discounts and store credit points. Annual performance-based bonus. Training and development opportunities to build a career in clinical aesthetics. Exposure to a growing brand backed by dermatological science and technology. A supportive team environment that values initiative, responsibility, and client care.
Job Type: Fresher

Pay: ?25,000.00 - ?40,000.00 per month

Benefits:

Health insurance
Work Location: In person