, a leading dermatology and aesthetic service provider in Thane. We are seeking an experienced, proactive, and friendly professional to take on a leadership role managing our front office operations and client experience. We are specifically looking for candidates with proven success in a
Dermatology/Aesthetic Clinic, High-End Salon, or Spa
environment.
Core Roles & Responsibilities
This position acts as the
first point of contact
and the
operational leader
of the front office, ensuring smooth client flow and efficient administration.
1. Client Experience & Front Office Management
Clinic Flow Leadership:
Proactively manage the reception area and waiting room, ensuring a professional and calming atmosphere for all clients.
Client Communication:
Handle all inbound/outbound calls, emails, and WhatsApp messages professionally. Resolve client queries, concerns, and scheduling conflicts with tact.
Client Relations:
Maintain strong relationships with long-term clients and ensure a five-star service standard is delivered consistently.
Aesthetic Service Knowledge:
Develop a strong understanding of our dermatology and aesthetic services to answer initial client questions and effectively cross-sell/upsell services and products.
2. Administrative & Operational Duties
Appointment System Management:
Expertly book, confirm, cancel, and reschedule appointments using our Clinic ERP software. Optimize the daily schedule to maximize clinic efficiency and minimize client wait times.
Billing & Finance:
Oversee daily
billing
procedures, process payments (cash, card, UPI), manage petty cash, and prepare daily sales and expense reconciliation reports.
Inventory Tracking:
Assist in monitoring and tracking clinic supplies and retail product inventory levels.
Record Keeping:
Maintain meticulous patient records, ensuring compliance with clinic privacy and data standards. Keep accurate records of all daily expenses.
3. Team Support & Training
Onboarding:
Assist in training new front desk staff (if applicable) on clinic protocols, ERP usage, and customer service standards.
Inter-Departmental Coordination:
Serve as the key communication link between clients, doctors (Dermatologists), and clinical support staff.
Candidate Requirements:
Managerial Experience (MUST HAVE):
Minimum 3 years
of experience in a leadership or managerial role, specifically within an
Aesthetic Clinic, Dermatology Center, or High-End Salon/Spa
.
Education:
Minimum
Higher Secondary (12th Pass)
; a Bachelor's degree is preferred.
Soft Skills:
Strong leadership, decision-making, and problem-solving abilities.
Language:
Fluency in
English
and either
Hindi or Marathi
is required.
Working Hours and Schedule:
Full-time position
9 hours day shift
One weekly off (on a weekday only as weekends are working)
What We Offer:
Competitive salary based on experience + performance incentives.
Employee discounts and store credit points.
Annual performance-based bonus.
Training and development opportunities to build a career in clinical aesthetics.
Exposure to a growing brand backed by dermatological science and technology.
A supportive team environment that values initiative, responsibility, and client care.
Additional Information:
We are looking for someone who is committed to long-term employment, has a pleasant personality, and excels in communicating with people. If you have a smiling face and a friendly demeanour, we'd love to hear from you!
Application Process:
Submit your detailed resume, including educational background and job experience, or Email to
businesshead.dermamd@outlook.com
Contact Information:
For any queries,
contact Dr. Saili via WhatsApp or phone at +91 90825 11926 between 11.00pm to 7.00pm
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹40,000.00 per month
Benefits:
Health insurance
Leave encashment
Paid sick time
Work Location: In person
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