Job Description

Job Summary:

Ministry of Skin, a leading dermatological clinic in Bangalore, is seeking a dynamic and results-driven Business Development Associate to join our team. The ideal candidate will be responsible for generating leads through cold calls, handling client inquiries, converting leads into walk-ins, and ensuring excellent customer service. This role requires exceptional communication skills, proficiency in English (knowledge of Kannada is advantageous), and a proactive attitude towards learning and adapting to new challenges.

Experience in Healthcare industry

Patient Counselling Experience

Location - Bangalore jayanagar

Key Responsibilities

1.? ?Clinic Operations & Efficiency

Oversee daily clinic operations, including appointment scheduling, staff coordination, and treatment flow. Ensure compliance with clinic protocols, hygiene standards, and regulatory guidelines. Monitor inventory and supply management for skincare products, medical consumables, and equipment. Implement and optimize patient management systems (CRM, EMR) to ensure a seamless experience.

2.? ?Revenue Growth & Sales Strategy

Develop and execute sales strategies to increase revenue and patient retention. Implement upselling and cross-selling initiatives for treatments and skincare products. Analyze financial performance and set monthly revenue targets. Plan and oversee promotional campaigns, events, and membership programs.

3.? ?Patient Experience & Satisfaction

Ensure a luxury service experience for all patients. Implement feedback mechanisms to continuously improve patient satisfaction. Train staff to provide exceptional customer service and handle patient concerns professionally. Enhance loyalty programs and personalized treatment plans for long-term retention.

4.? ?Marketing & Brand Growth

Collaborate with the marketing team to develop social media, influencer, and digital marketing strategies. Organize promotional events, workshops, and community outreach programs. Ensure the clinic maintains a strong brand presence both online and offline.

5.? ?Team Leadership & Training

Recruit, train, and manage staff, including aestheticians, and front desk personnel. Conduct regular staff training on treatments, sales techniques, and customer service. Set KPIs for staff performance and ensure accountability.

Required Skills & Qualifications

Experience in healthcare, aesthetics, or luxury service industries. Strong business acumen, sales expertise, and operational management. Knowledge of CRM, EMR, and digital marketing strategies. Excellent leadership, problem-solving, and communication skills.

Deadline for Applications -

Ministry of Skin is an equal opportunity employer and welcomes applications from all qualified individuals. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Type: Full-time

Education:

Bachelor's (Preferred)
Experience:

total work: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person