Job Description

Job Title: Clinic Head - Aesthetic & Wellness Center

(Designation: Center Manager - Aesthetic, Slimming, Dermatology & Wellness Division)

Position Overview:

We are looking for a results-driven, people-oriented, and operationally sound professional to join our team as a

Clinic Head - Aesthetic & Wellness Center

. This role is pivotal in managing the end-to-end operations of a busy medical aesthetic clinic offering services in dermatology, slimming, beauty, laser hair reduction, and wellness therapies. The Clinic Head will oversee a team of doctors, therapists, counsellors, and front office executives to deliver high-quality client experiences, drive business results, and maintain compliance with brand and medical protocols.

Key Responsibilities:1. Operational & Administrative Leadership

Ensure

daily operational excellence

across all service areas including dermatology, laser, slimming, beauty, and wellness. Coordinate staffing, scheduling, and workflow to ensure efficient clinic operations. Monitor adherence to

Standard Operating Procedures (SOPs)

and ensure implementation of quality standards across departments. Conduct regular audits of hygiene, infrastructure, consumables, and client zones to maintain top-tier clinic presentation.

2. Client Management & Service Quality

Act as the

escalation point for client grievances

, especially VIPs and high-value customers. Monitor client treatment journeys, ensuring

timely reviews, follow-ups, and satisfaction scores

. Implement client retention programs and ensure collection of regular feedback for service improvements. Promote a

culture of customer delight

through consistent service excellence and personalization.

3. Sales & Business Development

Drive the achievement of

monthly revenue targets

for the center through upselling, renewals, and referrals. Allocate individual sales targets to counsellors and track daily/weekly performance. Conduct regular team huddles and sales reviews to improve conversion rates. Collaborate with Marketing and Doctors to

launch promotional offers

and organize in-clinic events or wellness drives.

4. People Management & Team Development

Manage a team of 10-20 members including doctors, therapists, sales counsellors, and front desk staff. Recruit, train, and groom team members with support from HR and R&D. Build leadership succession within the center by

mentoring high-potential staff

for future Clinic Head roles. Maintain a motivating and compliant work culture aligned with organizational values.

5. Financial, Inventory & Reporting Oversight

Manage

cash and billing processes

; ensure cash register accuracy and reconciliation. Monitor stock of consumables and raise indents timely; reduce wastage and pilferage. Send daily/weekly reports covering cash summary, client footfall, staff attendance, escalations, and complaints to the corporate office. Prepare monthly performance reviews, budget forecasts, and client satisfaction dashboards.

6. Policy Compliance & Corporate Coordination

Ensure compliance with all internal policies, government norms (if applicable), and clinical safety guidelines. Act as a liaison between the center and the corporate office for all operational, HR, and marketing matters. Participate in

pre-opening projects

for new clinics - including layout finalization, equipment procurement, and staff hiring.

Qualifications & Experience:

Graduate or Postgraduate in

Healthcare, Hospitality, Management, or Wellness-related discipline

. 4-7 years of experience in a

clinic/spa/hospital/wellness center

, with at least 2 years in a leadership role. Experience in

Aesthetics, Dermatology, Slimming, or Cosmetic Wellness

sector is highly preferred. Proficient in MS Office, CRM systems, and billing software. Strong interpersonal, organizational, and problem-solving abilities.

Key Competencies:

Leadership & Team Management Client Relationship Management Operational Excellence Sales & Business Acumen Compliance & Discipline Communication & Conflict Resolution Grooming, Etiquette & Professionalism

Working Conditions:

Schedule:

6 days a week, Day Shift (9:30 AM - 6:30 PM) Weekly Off: 1 rotational weekday off May be required to travel for corporate meetings or support new center launches

Benefits:

Paid Sick Leave Monthly Performance Bonus Incentive Programs Staff Wellness Programs Training & Career Development Opportunities
Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?40,000.00 per month

Benefits:

Health insurance Life insurance Paid sick time Provident Fund
Schedule:

Day shift Rotational shift
Work Location: In person