Job Description

About Us

Skinroots is a leading dermatology and aesthetic clinic specializing in advanced skin, hair, and cosmetic treatments. We pride ourselves on offering cutting-edge technology, premium patient care, and a personalized approach to aesthetics and wellness.

Job Purpose

We are seeking a dynamic

Clinic Manager cum Patient Counsellor

to lead clinic operations, ensure seamless patient experiences, and drive revenue through effective counselling and conversions. This role combines

clinic management, patient relationship management, and aesthetic counselling

to achieve clinic growth targets.

Key ResponsibilitiesClinic Management & Operations

Oversee

day-to-day clinic operations

, ensuring smooth workflow across reception, counselling, and treatment areas. Manage

staff scheduling, performance, and training

to maintain service standards. Ensure compliance with

clinical protocols, hygiene, and safety standards

. Handle inventory management, vendor coordination, and administrative documentation. Monitor KPIs and prepare

daily, weekly, and monthly performance reports

.

Patient Counselling & Sales Conversion

Act as the

first point of contact for patients

, greeting and guiding them throughout their journey. Explain

skin, hair, laser, and aesthetic treatments

in a clear and empathetic manner. Build trust and rapport to convert walk-ins, leads, and referrals into

confirmed consultations and treatments

. Counsel patients on

treatment plans, packages, and expected results

, ensuring realistic expectations. Meet and exceed

monthly sales and revenue targets

through effective counselling and upselling.

Business Growth & Customer Experience

Drive

patient satisfaction, loyalty, and retention

through personalized follow-ups. Collaborate with the marketing team on

promotions, lead generation, and campaigns

. Resolve patient queries, concerns, and escalations with professionalism. Ensure a

luxury clinic experience

aligned with Skinroots' brand image.

Requirements

2-5 years of experience

in clinic management, patient counselling, or sales (preferably in dermatology, aesthetics, cosmetology, or healthcare industry). Strong knowledge of

skin, hair, laser, and cosmetic treatments

. Excellent communication, presentation, and interpersonal skills. Ability to

lead a team, handle operations, and achieve revenue targets

. Patient-centric mindset with a focus on

premium customer service

.
Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹70,000.00 per month

Benefits:

Flexible schedule Internet reimbursement Leave encashment Paid sick time Paid time off
Application Question(s):

How many years of experience do you have as a Clinic Manager or counsellor? What's your current in-hand salary? What's your expected in-hand salary?
Work Location: In person