Job Description

Job Title:

Clinic Coordinator / Patient Care Coordinator

Location:

GOPT Clinic

Employment Type:

Full-time

Job Summary

We are looking for a proactive and empathetic

Clinic Coordinator

who will be the first point of contact for patients and play a key role in managing daily clinic operations. The ideal candidate should be comfortable handling patients, managing appointments, pitching treatment packages, and ensuring smooth follow-ups.

Key Responsibilities

Patient Handling & Front Desk

Greet patients warmly and ensure a positive clinic experience Handle walk-ins, phone calls, and enquiry messages professionally Register patients and maintain basic records

Appointments & Scheduling

Schedule, reschedule, and confirm patient appointments Coordinate between doctors, physiotherapists, and patients Ensure minimal waiting time and smooth daily flow

Sales & Package Pitching

Explain treatment plans and available packages clearly to patients Pitch therapy packages confidently and ethically Address basic patient doubts and escalate clinical queries to the doctor

Follow-ups & Lead Management

Follow up with patients who: Enquired but did not book Missed appointments Were advised packages or repeat sessions Maintain a follow-up tracker and ensure timely callbacks

Call & Data Tracking

Track incoming calls, enquiries, conversions, and follow-ups Maintain simple reports using Excel / Google Sheets Share daily or weekly updates with the clinic head

Coordination & Support

Coordinate with therapists for session availability Support basic administrative tasks as required Maintain discipline, professionalism, and confidentiality at all times

Required Qualifications & Skills

Education

Any Graduate (preferred)

Skills

Good verbal and written communication skills Strong people skills and patient-handling ability Basic knowledge of Excel / Google Sheets Comfortable with phone calls and follow-ups Ability to multitask and stay organized

Preferred Traits

Experience in clinic / hospital / wellness center / front-desk role Sales or customer service background is a plus Calm, polite, and solution-oriented attitude

What We're Looking For

Someone who can own the front desk, not just sit at it Comfortable talking about pricing and packages politely Patient-focused but business-aware Reliable, responsible, and presentable

Why Join Us

Growing healthcare practice Direct interaction with doctors and therapists Opportunity to learn clinic operations and patient management Stable role with scope for performance-based growth
Job Type: Full-time

Pay: ₹9,653.31 - ₹30,000.00 per month

Benefits:

Paid sick time
Work Location: In person

Application Deadline: 15/01/2026