Job Description

Job Title: Clinical Operations Coordinator

Location: Head Office (with travel to clinic branches as needed)

Salary: ₹15,000 to
17,000 per month (based on experience)

Job Type: Full-time

Job Summary:

We are looking for a committed and organized Clinical Operations Coordinator to support and supervise the functioning of our family clinic branches. The role requires coordinating with medical and non-medical staff, assisting in staff scheduling, ensuring compliance with operational protocols, and playing a key role in day-to-day execution. The ideal candidate will be responsible for bridging communication between clinics and the head office, supporting staff performance, and ensuring a patient-friendly environment.

Key Responsibilities:

1. Clinic Operations Management

Monitor and support the daily functioning of assigned clinics . Follow up on opening/closing procedures, daily routines, and staff discipline. Ensure basic infrastructure is in working condition--lights, fans, AC, medical equipment, water supply, cleanliness, etc. Ensure emergency supplies and medical consumables are stocked and maintained. Assist in implementing standard operating procedures (SOPs) across clinics.
2. Staff Coordination

Ensure staff are aware of their responsibilities, are reporting on time, and adhering to clinic policies. Identify gaps in staffing and report them to the operations team for timely recruitment or replacement.
3. Doctor Coordination

Maintain a daily tracker of doctor attendance and availability across all branches. Communicate any changes in duty schedules promptly to doctors and staff. Ensure doctors have the necessary support for consultation--files, instruments, and assistant staff. Help coordinate doctor hiring by scheduling interviews, collecting documents, and assisting with onboarding.
4. Onboarding & Documentation

Collect joining documents from new staff and ensure proper file maintenance. Conduct staff orientation on clinic policies, duty expectations, and operational procedures. Maintain updated staff lists, contact details, and leave trackers.
5. Quality & Patient Service Monitoring

Gather patient feedback via incharge reports or direct communication. Ensure waiting area cleanliness, basic patient comfort (drinking water, fans/AC), and polite communication from staff. Monitor patient flow and address service delays or patient concerns when reported.
6. Reporting

Submit daily or weekly updates on clinic performance, attendance, stock alerts, or any escalations.
Qualifications:

Bachelor's degree in Healthcare Management. Minimum 1-2 years of relevant work experience in a clinic, hospital, or healthcare setting. Ability to multitask and manage teams across multiple locations. Good command of English and Malayalam (written and spoken). Proficient in basic computer skills (MS Office, Google Sheets, WhatsApp, etc.). Willingness to travel locally for clinic supervision or inspections.
Personal Qualities:

Responsible and dependable Strong communication and leadership skills Team player with a problem-solving mindset Patient and service-focused
To Apply:

Send your updated CV and a short cover note to [mail :hr@satkriyahealthcare.com/99061869888]

Subject: Application for Clinical Operations Coordinator

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹17,000.00 per month.

Schedule:

Day shift Morning shift
Work Location: In person

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹17,000.00 per month

Schedule:

Day shift Evening shift * Morning shift