Job Description

Job Title:

Team Lead - Clinic Appointments

Location: Karol bagh, Delhi

Job Summary:

We are seeking a proactive and results-driven

Team Lead

to manage a team of

Health Advisors

responsible for converting incoming leads into clinic appointments and sales. The Team Lead will oversee the entire patient engagement process--from initial inquiry to appointment booking and conversion--while ensuring high levels of customer service, consistent follow-ups, and maintaining a strong appointment

turn-up ratio

. The ideal candidate should have experience in sales-driven environments, preferably in the healthcare sector.

Key Responsibilities:

Team Leadership:

Lead, mentor, and motivate a team of Health Advisors. Assign daily targets and monitor individual and team performance. Conduct regular team meetings, training sessions, and performance reviews.

Lead Conversion & Sales:

Ensure the team effectively

converts leads into appointments and sales

. Monitor sales targets and support the team in achieving revenue goals. Work closely with the marketing and sales departments to align on lead quality and conversion strategies.

Patient Coordination & Follow-up:

Ensure timely and consistent follow-ups with all potential patients. Address patient queries and concerns to facilitate trust and commitment. Ensure proper coordination between Health Advisors and clinic staff for appointment scheduling.

Appointment Turn-up Management:

Track appointment confirmation and attendance. Implement strategies to minimize no-shows and cancellations. Maintain and improve the

appointment turn-up ratio

.

Reporting & Analysis:

Maintain dashboards and generate reports on lead status, conversion rates, follow-ups, sales, and attendance. Analyse data to identify gaps, opportunities, and areas of improvement. Provide feedback to the team based on performance metrics.

Key Requirements:

Education:

Graduate in any discipline (Healthcare or Sales background preferred)

Experience:

2-4 years of experience in team handling, telesales, or healthcare advisory roles

Skills Required:

Excellent communication and negotiation skills Strong leadership and team management capabilities Sales-oriented mindset with the ability to drive targets Familiarity with CRM tools, appointment booking software, and call tracking Patient-centric approach and problem-solving skills

Key Performance Indicators (KPIs):

Lead-to-Appointment Conversion Rate

Appointment-to-Sale Conversion Rate

Patient Turn-up Ratio

Daily/Weekly Follow-ups Completed

Team Sales Target Achievement

Customer Satisfaction Score

Interested candidates can call or WhatsApp on 9289809622 HR Prachi

Job Type: Full-time

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

Provident Fund
Work Location: In person