Job Description

:About the Role:Grade Level (for internal use): 10The Role: Senior Specialist (Team Lead), Client SupportThe Team: As our Client Support team expands, you will play a pivotal role in sustaining our momentum. Join a team of innovators dedicated to problem-solving and delivering unparalleled customer experiences in a dynamic environment. Together, we serve our diverse global clientele with excellence. Our management is committed to fostering a workplace that nurtures the growth and potential of our colleagues.The Impact: As a leading force in transaction reporting worldwide, Cappitech has been delivering regulatory technology solutions for over twenty years. Our cloud-based, cross-regulation Software as a Service (SaaS) platform empowers banks, brokers, hedge funds, asset managers, insurance companies, and corporates to meet global regulatory standards seamlessly. With a diverse workforce representing our global clientele, we embody S&P Global values of inclusivity, collaboration, and integrity.What's in it for you:

• Global Nature of the Role: Collaborate with diverse teams across multiple regions to resolve client queries, gaining global insights and understanding of derivative markets, regulations, and practices.
• Impactful Contribution: This role requires a mix of strategic thinking, hands-on team management, and interpersonal skills to effectively lead and support the team. Play a key role in providing excellent customer experience that directly influence business outcomes and shape the future direction of the product.
• Exposure to Industry Experts: Work closely with industry experts, decision-makers, and thought leaders, offering a unique opportunity to build valuable product.

Roles and Responsibilities as a Team Leader:As a Team Leader, you will be responsible for managing, motivating, and guiding a team to achieve the business goals and objectives. You will play a critical role in overseeing team performance, fostering a positive work culture, and ensuring operational efficiency. This position requires excellent communication skills, leadership qualities, and the ability to adapt to changing work environments.

• Lead and supervise a team of 3-4 employees, ensuring that team objectives are met with a focus on quality and efficiency.
• Set clear goals and KPIs for the team, monitor and track individual performance, conducting performance reviews and providing constructive feedback.
• Handle team scheduling, workload distribution, and conflict resolution to maintain a productive work environment.
• Foster a collaborative and inclusive team culture, encouraging innovation and continuous improvement. Also, provide mentorship to team members, helping to develop their skills and careers.
• Identify opportunities for process improvement and implement solutions to increase team efficiency and effectiveness.
• Manage escalations and ensure customer satisfaction by resolving issues in a timely and effective manner.

Other Responsibilities:

• Addressing customer inquiries and requests promptly and efficiently, ensuring resolution within specified timelines.
• Assisting clients in comprehending the functionality of the solution and resolving reporting challenges.
• Collaborating with product, application support and development teams to identify and rectify bugs and issues, and testing implemented fixes.
• Timely escalation of issues and ensuring proper follow-up until resolution.
• Supporting validation or User Acceptance Testing (UAT) for issue resolution.
• Contributing to client-specific projects as required.
• Conducting Root Cause Analysis to identify the source of data inconsistencies.
• Troubleshooting client inquiries and issues by reviewing data in various formats such as Excel files, JSON, XML, FPML messages, and comparing them against mapping sheets, technical specifications, and business requirements to resolve issues or identify system bugs.

What We're Looking For:

• Proven leadership and team management experience would be a plus.
• Possession of a bachelor's or master's degree in business administration, technology, or a related field.
• Completion of any financial certifications such as FRM or CFA would be a plus.
• Proficiency in Excel, SQL, and understanding of an API.
• Demonstrated experience of 6 to 9 years in financial markets or fintech.
• Understanding of the trade lifecycle across major financial asset classes including securities finance, exchange-traded, and OTC derivatives.
• Familiarity with financial markets and Regulatory Reporting Regimes (SFTR/MiFID/EMIR/ASIC/MAS/JFSA/CFTC).
• Ability to comprehend technical concepts.
• Competence in querying and extracting data from databases.
• Knowledge of other vendor systems like ANNA, Reuters etc. is advantageous.

Grade/Level (relevant for internal applicants only): Grade 10The Location: Noida, IndiaAbout S&P Global Market IntelligenceAt S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.For more information, visit .What's In It For You?Our Purpose:Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligencexc2xae, pinpointing risks and opening possibilities. We Accelerate Progress.Our People:We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.Our Values:Integrity, Discovery, PartnershipAt S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.Benefits:We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.Our benefits include:Health & Wellness: Health care coverage designed for the mind and body.Flexible Downtime: Generous time off helps keep you energized for your time on.Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.For more information on benefits by country visit:Global Hiring and Opportunity at S&P Global:At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.Equal Opportunity EmployerS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -202 - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON202.1 - Middle Professional Tier I (EEO Job Group)Job ID: 314679
Posted On: 2025-05-19
Location: Noida, Uttar Pradesh, India

S&P Global