Job Description

Job Title: Client Support Specialist (Non-Voice)

We're looking for a proactive and results-oriented

Client Support Specialist

to foster strong, long-term relationships with our key clients. In this non-voice role, you'll deeply understand client needs, deliver tailored solutions, and work cross-functionally to drive business impact. Your efforts will directly contribute to client satisfaction, retention, and growth.

What You'll Do

Build and maintain trust-based relationships with key client stakeholders Understand client goals and challenges to develop customized strategies Coordinate with internal teams (operations, finance, support) to ensure smooth execution Lead client engagements, including strategic reviews and contract discussions Identify upsell and cross-sell opportunities to expand existing accounts Provide insights using data-driven reports and market analysis Mentor junior team members and support the continuous improvement of client service processes

What You'll Bring

Experience managing strategic client accounts and achieving business goals Strong analytical, consultative, and problem-solving skills Excellent written communication, presentation, and negotiation abilities Ability to multitask and adapt in a fast-paced environment Collaborative mindset with the ability to work across departments Proficiency in CRM tools, Microsoft Office, and data analysis platforms Quick learner with the agility to adopt new systems and workflows

Qualifications

Bachelor's degree in Business, Marketing, Law (LLB), or related field; MBA is a plus 1+ years of experience in client support, account management, consulting, or strategy Proven track record of delivering client-focused solutions and managing high-value relationships
Job Types: Full-time, Permanent

Benefits:

Health insurance Provident Fund
Work Location: In person