Job Description

:

Dyneton is seeking a proactive

Client Support Executive

to manage client interactions, ensure service excellence, and enhance overall customer experience for Alibaba.com subscribers.

Key Responsibilities:

Act as the primary point of contact for client assistance and service coordination Manage client communications through calls, emails, and system tickets Ensure smooth client onboarding and post-sales account support Handle service requests, concerns, and escalations professionally Maintain client engagement and long-term relationship management Update client information, service status, and interaction logs in CRM Educate clients on platform usage, features, and service benefits Support renewals, retention, and service continuity initiatives

Required Skills & Qualifications:

Experience in client servicing, customer success, or relationship management Strong verbal and written communication skills Problem-solving mindset with a service-oriented approach Ability to manage multiple clients and meet service-level expectations Familiarity with B2B platforms, SaaS, or digital services is a plus

What We Offer:

Structured training and career growth opportunities Performance-based rewards and incentives Exposure to international B2B operations through Alibaba.com
Job Type: Full-time

Pay: ₹14,000.00 - ₹25,000.00 per month

Work Location: In person