Job Description

The Client Support Executive is responsible for managing client inquiries, providing timely support, maintaining strong client relationships, and ensuring customer satisfaction. The role acts as a key communication link between clients and internal teams.

Key Responsibilities

Handle client inquiries via phone, email, chat, or in-person professionally and promptly

Understand client requirements and provide accurate information or solutions

Resolve customer complaints and escalate complex issues when required

Maintain detailed records of client interactions and support tickets

Coordinate with internal teams (technical, sales, operations) to resolve issues

Follow up with clients to ensure resolution and satisfaction

Provide product or service guidance and usage support

Assist in onboarding new clients and explaining processes

Ensure compliance with company policies and service standards

Collect client feedback and report improvement suggestions to management

Job Types: Full-time, Fresher

Pay: ?8,000.00 - ?12,000.00 per month

Benefits:

Cell phone reimbursement
Work Location: In person