Job Description

Act as the primary point of contact for clients via phone, email, or chat. Understand client needs and provide prompt assistance, guidance, and issue resolution. Maintain strong professional relationships to ensure long-term client satisfaction and retention. Coordinate with internal departments (sales, operations, tech, or billing) to resolve client concerns efficiently. Document all client interactions in the CRM or support system, ensuring accurate records. Monitor and follow up on pending client requests or escalations until closure. Assist clients with onboarding, product setup, training, or service usage support. Share product updates, service enhancements, or relevant offerings to improve client experience. Collect and communicate client feedback to relevant teams for process improvements. Prepare and submit regular reports on client status, service issues, and performance metrics.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹50,000.00 per month

Benefits:

Paid sick time
Ability to commute/relocate:

Kochi M.G.Road, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Why we should select you? What's your expected salary per month? Are you from Kochi? Are you introvert or extrovert? Do you have a personal laptop with you? How is your English Communication Skill? How many years (minimum) you can stay with the company? Your Contact Number (Number should be available to accept the calls)
Work Location: In person