Job Description

About Us

Offshore Marketers is a performance-focused digital marketing agency serving international clients across diverse industries. We specialize in data-driven digital solutions including SEO, paid media, social media marketing, web solutions, and marketing automation. With experience supporting 1,300+ global clients, we believe in transparency, accountability, and measurable business growth.

We are looking for

enthusiastic and customer-focused individuals to join our team as Client Support Executives (Chat Support).

Key Responsibilities

Provide real-time customer support through the company's

chat platform

Respond to customer queries in a

professional, timely, and empathetic

manner Assist customers with product-related questions and service usage Identify issues and coordinate with internal teams for resolution or escalation Maintain accurate records of customer interactions and follow-ups Ensure a

positive customer experience

by demonstrating patience, clarity, and problem-solving skills

Required Skills & Qualifications

Excellent

written communication skills

with strong grammar and attention to detail Ability to

handle multiple chat conversations

simultaneously Strong customer-centric attitude with empathy and professionalism Basic computer knowledge and comfort with using multiple tools and systems

Experience:

Freshers to

0-6 months

of customer support experience Fresh graduates are encouraged to apply

Why Join Offshore Marketers

At Offshore Marketers, we work with global clients and deliver performance-driven digital solutions using advanced tools and a results-focused approach. We believe in creating an environment where individuals can learn, grow, and take ownership of their work.

We provide structured training, continuous learning opportunities, and exposure to real-world business processes. Our collaborative and transparent culture encourages accountability, professional development, and long-term career growth, ensuring every team member has the clarity, support, and resources needed to succeed.

If you are looking to build a stable career, enhance your skills, and contribute to meaningful work in a high-performance environment, Offshore Marketers offers the right platform.

What We Offer:

Comprehensive training and mentorship to help you excel in customer service. A supportive work environment with opportunities for career growth. Exposure to a fast-paced, customer-centric environment.

Benefits

Comprehensive training and onboarding Structured learning and professional development opportunities Supportive and collaborative work culture Paid leave as per company policy Provident Fund and statutory benefits Team engagement activities and company events
Interested candidates may share their CV at

karishma@offshoremarketers.in

or contact us via

Call/WhatsApp at 9876661537.

Job Types: Full-time, Permanent, Fresher

Pay: Up to ?300,000.00 per year

Ability to commute/relocate:

Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Do you have prior experience in customer support or chat support? If yes, please mention. Are you open to learning new tools and processes for customer support? Have you handled customer support via chat platforms like WhatsApp, website chat, or CRM tools? Are you comfortable using computers, email, and basic tools like MS Word/Google Docs? What is your current salary? What is your expected salary? Are you comfortable communicating with customers in English via chat and email? What is your current notice period?
Education:

Bachelor's (Required)
Location:

Mohali, Punjab (Preferred)
Shift availability:

Day Shift (Required)
Work Location: In person