Job Description

Location:

Delhi, India

Employment Type:

Full-Time

Department:

Product Support

Reports To:

Product Support Lead

Job Summary

We are looking for a proactive and detail-oriented

Client Support & Application Data Specialist

to join our

Product Support

team in Delhi. This role involves direct interaction with clients to resolve application-related issues and plays a critical part in updating and managing medical data within our platform. The ideal candidate will also support the deployment of new application features and updates, working closely with cross-functional teams to ensure smooth rollouts and exceptional client experience.

Key Responsibilities

Client Support

Serve as the primary point of contact for client queries related to application use and troubleshooting. Deliver timely and effective solutions through visit, phone, email, or chat. Educate clients on system features, usage best practices, and updates.

Medical Data Management

Update and maintain client medical records within the application with precision and confidentiality. Ensure all data handling complies with privacy regulations and internal data policies. Perform regular audits to ensure data quality, accuracy, and completeness.

Application Deployment Support

Collaborate with product and technical teams during application rollouts and version updates. Assist in testing, rollout communications, and client onboarding during deployments. Capture client feedback during deployments to help improve future releases.

Cross-functional Collaboration

Work closely with internal teams (Product, Engineering, QA, Compliance) to resolve escalated issues. Contribute to internal knowledge base, FAQs, and documentation to support both clients and internal teams. Maintain detailed records of client interactions, data changes, and deployment-related actions.

Qualifications & Skills

2+ years of experience in a customer-facing role, preferably within healthcare, SaaS, or tech environments. Strong understanding of data privacy standards and experience handling sensitive medical data. Excellent communication skills (verbal and written). Detail-oriented with strong organizational and multitasking abilities. Experience with CRM/ticketing systems and web-based tools. Familiarity with application deployment processes or software rollouts is a plus.

Education Qualifications

Bachelor's or Diploma degree

in

Life Sciences, Health Informatics, Computer Science, Information Technology, or a related field

is required. A

postgraduate qualification

in a healthcare, technical, or data-related field is a plus. Certifications in

healthcare data management, support systems, or relevant tools

are advantageous.

Preferred Qualifications

Background in healthcare, health tech, or working with clinical/medical data. Knowledge of medical terminology or health-related workflows. Experience working with cross-functional teams in a fast-paced environment.

Why Join Us

Be a key part of a mission-driven team transforming how healthcare data is managed. Contribute directly to improving client outcomes and the performance of a critical application. Work in a collaborative and growing tech environment based in Delhi.
Job Type: Full-time

Pay: ?400,000.00 - ?500,000.00 per year

Benefits:

Flexible schedule Health insurance
Application Question(s):

Are you comfortable performing repetitive tasks like data entry and client follow-ups on a daily basis?
Experience:

customer service: 2 years (Required)
Language:

English and Hindi (Required)
Location:

Delhi, Delhi (Required)
Willingness to travel:

75% (Preferred)
Work Location: In person