Job Description

As an Account Support Associate, you'll work closely with the Operations Manager in India and Key Account Managers in US, Europe and act as a central point of coordination between internal teams, account managers, and systems.


You'll handle operational support tasks--from maintaining pricing data to tracking project progress--so the KAM team can focus on growing client relationships.



Work Location : Hybrid; Office Lcoation: Andheri /Malad

Key Responsibilities:

Account Manager Support: Act as the main contact for Account Managers, providing timely updates and ensuring smooth flow of information. Pricing Management: Maintain and update pricing sheets, ensuring accuracy and easy accessibility for stakeholders. Purchase Order Execution: Create, monitor, and reconcile POs; coordinate with relevant teams to align timelines and deliverables. Cross-Team Coordination: Follow up with CAD, Pricing, and Factory teams to ensure tasks are on track, resolving bottlenecks proactively. System & Data Management: Keep ClickUp updated with job statuses, timelines, and notes; manage and respond to Zendesk requests in line with SLAs. Invoicing & Documentation: Prepare invoices, maintain records, and follow up on pending payments or clarifications. New Request Handling: Log and coordinate new project requests from Account Managers, ensuring timely kickoff. General Administration: Support day-to-day operational and administrative requirements to ensure smooth workflow.

Requirements

Customer Support / Operations Experience: 2-3+ years in operations, customer service, account coordination, or similar--preferably in manufacturing, design, or jewelry. Comfortable working in Evening shifts Excellent communication skills, especially in engaging with internal teams and account managers. Organizational Focus: Expert at prioritizing and managing multiple ongoing tasks without missing details. Highly detail-oriented, with the ability to spot and address process gaps early. Tech Proficiency: Excel, Google Sheets; familiarity with ClickUp, Zendesk, or other project/ticket management tools. Problem-Solving Attitude: Self-starter with the ability to independently resolve operational and support-related issues.
Bonus Points If You...

Are tech-savvy and explore ways to streamline workflows. Have experience in jewelry manufacturing, design, or similar creative industries. Understand custom/bespoke product cycles. Enjoy working in fast-paced, evolving environments where you wear multiple hats.

Expedited Application Process: After applying, send a brief email (max. 150 words) to ruchi@madetruly.com, with Subject Line: "Application for Client Support Associate: {{Candidate Name}}" clearly outlining why you're an ideal fit for this role. Be sure to mention any experience managing cross-team coordination, using softwares like Zendesk, Clickup, etc