Job Description

About Lamppost Digital

Lamppost Digital is a new-age digital marketing, technology, and automation agency based in Trichy. We work with startups, small businesses, and growing brands to help them build visibility, streamline operations, and grow through digital.

We are looking for a

Client Success Specialist

who will be the bridge between our clients, internal team, and vendors - ensuring smooth communication, timely delivery, and happy clients.

Role Overview

This role is ideal for someone who loves

communication, coordination, and organisation

. You will handle day-to-day client communication, basic admin and vendor coordination, and support the team in ensuring that client requirements are met on time.

Over 2-3 years, this role is designed to grow into a

Key Accounts / Client Relationship Manager

position.

Key Responsibilities

Client Communication & Coordination

Act as the primary point of contact for clients for routine communication. Collect client requirements, clarify doubts, and share them clearly with the internal team. Follow up with clients for approvals, feedback, content, and pending information. Maintain a professional, warm, and clear communication tone in all emails, messages, and calls.

Project & Internal Coordination

Coordinate with the design, digital marketing, and tech teams to ensure client tasks are executed as per plan. Track the status of ongoing tasks and update clients on progress wherever required. Help schedule review calls/meetings and share minutes of meetings (MoMs) with action points.

Invoice & Vendor Management

Coordinate with accounts/admin for

raising invoices

and share them with clients on time. Follow up for payments politely and professionally, as per the company process. Coordinate with external vendors (printers, freelancers, etc.) for quotes, approvals, timelines, and deliveries.

Admin & Documentation

Maintain basic documentation related to clients, invoices, and project status. Help with internal admin tasks related to client operations and office coordination. Keep records updated in internal trackers / tools as guided by the management.

Who Can Apply

Female Candidates Only

We welcome:

Freshers

Career re-starters

(those who are restarting after a break) Candidates from

any degree / diploma background

If you are someone who wants to grow in client-facing and coordination roles in a digital agency, this role is for you.

Must-Have Skills & Requirements

Basic graduation / diploma (any stream). Strong communication skills in

English and Tamil

(spoken and written). Good email writing skills and clarity in written communication. Comfortable handling

multiple clients and tasks

in a structured way. Basic understanding of MS Office / Google Sheets / Google Docs. Willingness to learn about digital marketing and agency workflows. Professional attitude, reliability, and ownership mindset.

Work Timings & Structure

Working Days:

Monday to Friday - Regular working days

Alternate Saturdays - Working days

(may include reviews, planning & training sessions)

Office Timings:

9:00 a.m. to 5:30 p.m.

Work Mode:

On-site at Lamppost Digital, Trichy

Probation, Tenure & Growth

Probation Period:

1 month (mandatory). Upon successful completion of probation, the candidate will be confirmed as a

full-time employee

. We are looking for someone who can

commit for at least 2-3 years

, with opportunities for: Year-on-year

performance-based appraisals

Growth towards

Client Relationship Manager / Key Accounts Manager

roles over time.

What You'll Gain

Hands-on exposure to working with

multiple brands and projects

. Deep understanding of how a

digital agency

operates. Training and guidance from leadership in communication, client handling, and process management. A supportive environment for

women and career re-starters

who want to rebuild or grow their careers.

How to Apply

Send us:

Your

resume

A short note on

why you'd like to work in a client success role

Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month

Ability to commute/relocate:

Tiruchchirappalli, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person