Client Success Specialist Iii

Year    UP, IN, India

Job Description



Manages customer success process for a defined territory


Should retain customers and grow contracts by Upselling & doing multi-year renewals (more than 1 year)


Ensure timely support renewals for small to medium-sized customers in assigned territory


Organize Customer Onboarding and Customer Success Programs


Provides management with performance feedback


First-line management contact for customer escalations


Serves as a resource to other organizations for process and policy questions


Troubleshoots problems and escalates as necessary


Assists in key indicator reporting and trend analysis


Educates customers on e-business practices and any associated contractual implications


Ensures customer awareness and understanding of the applicable elements of the Support portfolio


Responsible for meeting productivity requirements on outbound calls for renewals


Manages exceptions for customers with issues that may delay or inhibit renewals



Desired Profile:



Excellent communication in Spanish Language (mandatory)


Good negotiation skills with a right customer service attitude.


Takes initiative; and uses all available resources


Should be open for 24x7 environment


Strong analytical skills and should have good knowledge of excel


Excellent research and problem-solving skills with an analytical bent of mind


Effectively manages time and priorities to meet service levels


Self-motivated; focused and driven to achieve goals


Exercises judgment, initiative and discretion when providing solutions to customers


Able to apply knowledge and make decisions with minimal direction from management


Projects a positive, professional image


Demonstrated ability to meet deadlines


Demonstrated ability to suggest and implement continual improvements


Demonstrated ability to work in collaboration with others to achieve goals


Career Level - IC3

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Job Detail

  • Job Id
    JD3922655
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    UP, IN, India
  • Education
    Not mentioned
  • Experience
    Year