Job Description

At

Capsmash Media

, we're looking for a dynamic

Client Success & Operations Manager

who will act as the

bridge between clients and our creative team

. This person will own the client journey end-to-end--understanding requirements, ensuring flawless execution, and driving measurable results.

You will be responsible for

managing client relationships, streamlining internal operations, and making sure projects are delivered on time, with excellence.

Key Responsibilities Client Servicing

Act as the

primary point of contact

for all client communications. Understand client objectives and marketing challenges, and translate them into actionable deliverables for the team. Build and maintain

strong client relationships

, ensuring retention and growth. Proactively share updates, reports, and performance insights with clients. Identify opportunities for upselling and cross-selling services.

Operations & Execution

Coordinate between design, content, ads, and strategy teams to ensure work is aligned with client expectations. Develop

project timelines, workflows, and task allocations

to ensure timely delivery. Monitor project progress, resolve bottlenecks, and ensure quality standards. Optimize internal processes for efficiency and scalability. Track team performance, manage workloads, and maintain accountability.

Who You Are

1-5 years of experience in

client servicing, account management, or operations management

(preferably in digital marketing/creative agencies). Strong communicator with the ability to handle

CXO-level client conversations

. Proven experience in

project management

tools and processes. Problem-solver who can stay calm under pressure and manage multiple priorities. People leader who can motivate teams and drive accountability.
Job Types: Full-time, Permanent

Pay: ₹240,000.00 - ₹425,000.00 per year

Benefits:

Cell phone reimbursement Paid sick time Paid time off
Application Question(s):

How do you prioritize and manage multiple client projects with tight deadlines? How do you usually ensure that client requirements are understood correctly and translated into actionable tasks for the team?
Work Location: In person