Job Description

About Allied Biztech & This Opportunity

Allied Biztech is a 15-year-old company with deep expertise in healthcare and enterprise technology. We're building a lean technical team to execute on both client engagements and internal product development--think diverse projects, real ownership, and direct impact from day one.


This is a ground-floor opportunity to work with founders who have 18+ years of experience, in a hybrid model based in Kolkata (weekly in-person syncs + remote flexibility). We prioritize outcomes over hours, leverage AI to accelerate development, and offer early team members a path to leadership as we scale. If you're comfortable with ambiguity, excited by variety, and ready to co-build rather than just execute tasks, this could be your platform to grow.

About the Role

We're hiring non-technical team member to take operational and client-facing responsibilities off the founder's plate. This role is critical to scaling our delivery capacity--right now, our founder splits time between technical guidance, client management, project coordination, and business operations. We need someone who can own the business side so engineering can focus on building.

This is NOT:

A customer support role (we're B2B, not high-volume support tickets) A pure project manager role (you'll do PM work, but also much more) An administrative assistant role (though you'll handle some ops tasks initially)

This IS:

The business operations backbone of a small, growing team First point of contact for clients on project updates, timelines, and requirements The person who ensures nothing falls through the cracks A potential future Chief of Staff / Head of Operations as we scale

What You'll Own

Client Management (40% of time)

Lead client meetings - requirements gathering, progress updates, expectation setting Translate business requirements into clear briefs for engineering team Manage client relationships - proactive communication, issue resolution, relationship building Handle contract negotiations, scope changes, and commercial discussions (with founder support) Ensure clients feel heard, informed, and confident in our delivery

Project Coordination (30% of time)

Track project timelines, milestones, and deliverables Run weekly planning sessions with the technical team Create and maintain project documentation (specs, timelines, retrospectives) Identify bottlenecks and escalate risks before they become problems Use project management tools (Notion, ClickUp, or similar) to keep everyone aligned

Business Operations (30% of time)

Handle invoicing, payment follow-ups, and basic financial tracking Manage vendor relationships (cloud providers, SaaS tools, contractors) Draft proposals, SOWs, and client-facing documentation Maintain internal systems - CRM, documentation, process documentation Support hiring - job postings, candidate screening, interview coordination Handle compliance/legal coordination (agreements, NDAs, etc.)

What We're Looking For

Must-Have:

2-4 years experience in client-facing roles (account management, project coordination, customer success, consulting) Exceptional written and verbal English communication Proven ability to manage multiple projects/clients simultaneously Comfortable with ambiguity - can create structure where none exists Strong in Google Workspace / Microsoft Office - docs, sheets, presentations Experience with project management tools (Asana, Notion, ClickUp, Jira, etc.) Based in Kolkata or willing to relocate

Strong Plus:

Experience in tech/software services companies Worked in early-stage or small team environments Background in healthcare, enterprise SaaS, or regulated industries Familiarity with basic technical concepts (APIs, databases, cloud) - you don't need to code, but should understand what engineers are talking about Experience with CRM systems (HubSpot, Salesforce, etc.)

Mindset Requirements:

Ownership mentality

- you see problems and solve them without waiting for instructions

Detail-oriented without being perfectionist

- you catch things that fall through cracks but can also ship imperfectly when needed

Client empathy

- you genuinely care about client experience and success

Comfortable with context switching

- you'll jump between client calls, internal coordination, and operational tasks

Not precious about roles

- early stage means everyone does a bit of everything

What Success Looks Like in This Role

After 30 Days:

You've taken over 90% of client communication from the founder All active projects have clear documentation and tracking Clients know you as their primary point of contact

After 90 Days:

Client satisfaction is consistently high (measured through feedback) Project delivery timelines are met or proactively communicated Operational processes are documented and running smoothly The founder spends <20% time on operational/coordination work

After 6 Months:

You're independently closing smaller client engagements Engineering team says you make their work easier, not harder You've identified and implemented 3-5 process improvements You're ready to hire/train an operations assistant to scale further

Work Model & Compensation

Location:

Kolkata (hybrid)

2-3 days/week in office for client meetings and team syncs Flexibility to work remotely rest of the week Some client meetings may require evening calls (if international clients)

Compensation:

Based on experience and proven capabilities Quarterly performance bonuses tied to client satisfaction and operational metrics Equity/profit-sharing consideration after 12 months of strong performance Annual increments based on company growth and individual contribution

Benefits:

Flexible work hours (within reason) Learning budget for courses/certifications Front-row seat to company building - direct exposure to business strategy, sales, product decisions Clear growth path as company scales (could become COO, Head of Ops, or Chief of Staff)

This role is NOT for you if:

You need a large team or extensive resources to do your job You prefer highly defined processes and clear escalation paths You want predictable 9-to-5 hours with no ambiguity You need constant validation or micromanagement You're not comfortable being "the only business person" on a technical team

This role IS for you if:

You thrive in small teams where your work has immediate visible impact You enjoy building systems and processes from scratch You're energized by client interaction and problem-solving You want to grow into an operations leadership role as the company scales You're excited by the idea of wearing multiple hats and learning constantly

How to Apply

Email

jobs@alliedbiz.tech

with:

Resume/CV

- focus on client-facing and coordination experience

Cover letter

(300-500 words) answering: + Why are you interested in joining an early-stage operations role vs. a larger company?
+ Describe a time you managed a difficult client situation or project crisis
+ What systems or processes have you built from scratch?

Reference or portfolio

(optional): + Client testimonial or recommendation
+ Example of project documentation you've created
+ Process improvement you implemented

Selection Process

Application review

(we'll respond within 5 business days)

Initial conversation

(30 min video call with founder)

Practical assessment

(paid, 3-5 hours): + Draft a client proposal from a brief
+ Review a project scenario and create tracking structure
+ Roleplay client expectation management situation

Final interview

(meet the technical team + deeper founder conversation)

Trial period

(optional 2-week paid contract before full-time offer)

We move fast. From application to offer can be 10-14 days for the right candidate.