Job Description

Job description:

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Responsibilities

Serve as the primary point of contact for assigned clients, building strong and trusted relationships. Develop a deep understanding of client goals, workflows, and challenges to drive effective adoption and usage of the platform. Guide and train clients on product features, updates, and best practices to maximize value and user satisfaction. Monitor customer engagement to identify risks, opportunities for upselling, and potential areas for account expansion. Manage and resolve customer inquiries or issues promptly, coordinating with cross-functional teams such as Support, Product, and Engineering. Track and report on account health, customer satisfaction metrics, and renewal timelines. Maintain accurate and up-to-date client records within CRM tools (HubSpot, Excel, etc.). Conduct periodic check-ins, QBRs, and structured feedback sessions to ensure alignment and long-term success. Collaborate closely with onboarding and product teams to ensure seamless client transitions and strong product adoption. Document and monitor onboarding progress using internal tools, ensuring all milestones are met. Gather and act on client feedback post-onboarding, ensuring a smooth transfer of accounts to the Customer Success lifecycle. Continuously evaluate and enhance onboarding and customer success processes to improve efficiency and customer outcomes.
Job Types: Full-time, Permanent

Benefits:

Cell phone reimbursement Food provided Paid sick time Provident Fund
Work Location: In person

Job Types: Full-time, Permanent

Benefits:

Cell phone reimbursement Food provided Paid sick time Provident Fund
Job Types: Full-time, Permanent

Pay: ₹263,591.63 - ₹600,000.00 per year

Benefits:

Food provided Health insurance Provident Fund
Work Location: In person