Job Description

Job Title: Client Success Manager

Location: Indore

Freshers

Employment Type: Full-Time

Job Summary

We are looking for a proactive and customer-focused

Client Success Manager

to build strong relationships with our clients and ensure they achieve maximum value from our products and services. The ideal candidate will act as a trusted advisor, drive client retention, and identify opportunities for growth while ensuring high levels of customer satisfaction.

Key Responsibilities

Act as the primary point of contact for assigned clients post-onboarding Understand client goals, business needs, and success metrics Ensure smooth onboarding and adoption of products/services Conduct regular client check-ins, reviews, and success meetings Proactively identify risks, challenges, and opportunities for improvement Coordinate with internal teams (Sales, Tech, Support) to resolve client issues Monitor client health, engagement, and satisfaction levels Drive renewals, upsell, and cross-sell opportunities Handle escalations professionally and ensure timely resolution Maintain accurate client records, reports, and documentation Collect client feedback and share insights with internal stakeholders
Job Types: Full-time, Permanent, Fresher

Pay: ?10,000.00 - ?15,000.00 per year

Benefits:

Flexible schedule
Work Location: In person