Job Description

We are seeking a highly motivated and client-focused

Client Success Manager / Key Account Manager - School Division

to manage and grow relationships with schools. The ideal candidate will act as the primary point of contact for key clients, ensuring smooth implementation of our services, long-term satisfaction, and business growth.

Key Responsibilities:

Manage and nurture relationships with existing school clients across assigned regions Act as the primary point of contact for client communication, order updates, andservice coordination Reconnect with former clients to explore opportunities for re-engagement andrenewed business Identify and pursue cross-selling and upselling opportunities within the schoolsegment Coordinate effectively with internal departments such as design, production, and dispatch to fulfil client needs Ensure timely post-sales support and uphold high standards of customer satisfaction Maintain detailed client records and update CRM tools consistently

Key Skills & Requirements:

2-4 years in B2B client management, preferably in the education,EdTech, or consumer goods sector Excellent verbal and written communication skills Strong relationship-building and client servicing capabilities Proactive follow-up and well-organized work habits Proficiency in Microsoft Office Suite and CRM systems Ability and willingness to travel frequently within the region Two-wheeler with valid driving license is mandatory
Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per year

Work Location: In person