Job Description

Job Title:

Client Success Executive

Job Summary:

Client Success Executive will act as the primary point of contact for clients, ensuring they are happy with our services by answering their queries, collecting feedback, and working with internal teams to meet their needs. The role also focuses on retaining customers, building long-term relationships, and providing onsite support when necessary.

Key Responsibilities:

Serve as the main contact for clients and provide timely support. Address and resolve client queries and concerns. Work closely with internal teams to meet customer needs. Collect feedbacks and reviews to improve our services. Help onboard new clients and ensure smooth handovers. Focus on retaining customers and building lasting relationships. Visit client locations as needed to understand their requirements and provide onsite support. Maintain accurate records of customer interactions.

Required Skills and Qualifications:

1-2 years of experience in customer service or a related field. Excellent communication and interpersonal skills. Proficiency in CRM tools and Microsoft Office Suite. Problem-solving and multitasking abilities.

Work Location:

Mannargudi
Job Types: Full-time, Permanent, Fresher

Pay: From ?250,000.00 per year

Benefits:

Cell phone reimbursement Food provided Health insurance Paid sick time Paid time off Provident Fund Work from home
Ability to commute/relocate:

Mannargudi, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

Client handling: 1 year (Preferred)
Work Location: In person