Job Description

About YMGrad

YMGrad is your gateway to studying abroad. We are a rapidly growing new-age social platform with a thriving community of over 300,000+ registered students pursuing international education. At YMGrad, we're revolutionizing the overseas admissions space by combining expert guidance with a student-first approach. Join us and help shape the future of global citizens.

Only candidates with excellent English communication skills should apply.

Experience Required: 1-5 years

Role Overview

We are seeking a Customer Support Specialist to join our dynamic and student-centric team. This role is perfect for someone who enjoys interacting with people, solving problems, and ensuring a smooth and positive experience for students throughout their study abroad journey. The ideal candidate will possess excellent communication skills, empathy, and a proactive attitude to deliver outstanding service and guidance. This is a full-time, on-site role, with working hours from Monday to Saturday, 9:00 AM to 6:00 PM.

Key Responsibilities

Guide students through the entire study abroad journey -- from university selection to application submission. Offer personalized assistance on university shortlisting, loan guidance, visa documentation, and application timelines. Build and maintain strong, trust-based relationships with clients, ensuring a high level of satisfaction. Provide post-service follow-ups to gather feedback and reviews for continuous improvement.

Qualifications and Skills

Strong English communication skills -- both written and verbal. Empathy, patience, and a customer-oriented mindset. Ability to multitask, stay organized, and manage time effectively in a fast-paced environment.
Job Types: Full-time, Permanent

Pay: ?300,000.00 - ?400,000.00 per year

Benefits:

Leave encashment Paid sick time Paid time off
Ability to commute/relocate:

Okhla, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

Please rate your English language skills, including both spoken and written, on a scale from 1 to 10. Are you comfortable with an initial salary range of up to 4 LPA? Increments are given annually.
Work Location: In person