As a Client Success Associate at WeddingsDeGoa, you will play a dynamic role in building long-term relationships with our existing clients. Connecting via digital medium in adding value to them via profile updates. Driving revenue growth through renewals, sales, and new service offerings will be a part of the process . Additionally, you will manage chat functionality on our website to engage with web visitors, answering their queries and guiding them effectively.
Key Responsibilities:
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Client Engagement:
- Build and maintain strong, trust-based relationships with clients through regular communication and follow-ups.
- Act as the primary point of contact for all client needs, inquiries, and feedback.
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Website Chat Management:
- Manage and operate the channel to engage with visitors and answer their queries in real-time.
- Provide accurate information, resolve questions, and guide online visitors toward relevant services or solutions.
- Ensure a seamless and friendly interaction experience for all website visitors.
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Client Satisfaction:
- Understand client goals and ensure our services align with their expectations.
- Resolve client concerns promptly and effectively, enhancing their experience.
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Revenue Growth:
- Proactively identify opportunities to upsell and cross-sell additional services.
- Drive client renewals by consistently delivering value and showcasing our offerings.
- Collaborate with the sales team to generate new packages and referrals.
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Data Management:
- Maintain detailed records of client interactions, feedback, and preferences.
- Analyze client and visitor data to identify trends and opportunities for service improvement.
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Value Addition:
- Share insights, tips, and updates with clients to keep them engaged and informed.
- Recommend personalized solutions to meet individual client needs.
Join our vibrant team at WeddingsDeGoa and be part of transforming the wedding industry!
Send your resume to info@whnnext.com and launch your career with us today!
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