Job Description

Job post summary

Date posted:

27 January 2026

Pay:

Up to ?140,000.00 per year

Job description:

Job description

Role Objective:

To lead business acquisition and client engagement through a 360 approach--LAND, EXPAND, and SUSTAIN--ensuring strategic growth, relationship maturity, and long-term account profitability. The role demands a blend of sales acumen, relationship intelligence, and a deep understanding of design-led business solutions.

Experience

4 to 7 years only.

Key Responsibilities

1. LAND - Opportunity Closure (Business Incoming)

Drive the entire opportunity lifecycle: from understanding client briefs to design articulation and delivering final business presentations. Collaborate with Operations, Design, and Marketing Strategy teams to shape proposals and ensure successful project kick-off post PO stage. Lead RFQ/RFP management, proposal submissions, and commercial negotiations with support from internal stakeholders. Conduct internal alignment meetings to ensure delivery teams are briefed and mobilized for execution readiness. Maintain a strong pipeline conversion ratio, ensuring monthly and quarterly revenue targets are met.
2. EXPAND - Business Growth & Farming (Existing and New Accounts)

Identify new verticals, divisions, and geographies within existing and new client organizations to drive incremental revenue. Utilize industry insights, research, PR engagements, and networking to uncover business opportunities aligned with D'Art's design and execution capabilities. Co-create proactive pitch strategies and lead client presentations to strengthen brand visibility and recall. Collaborate with internal teams to design account expansion blueprints and unlock new CAPEX opportunities. Build a predictable farming model for existing clients to ensure repeat and cross-category business inflow.
3. SUSTAIN - Retention & Long-Term Value Creation

Formulate and execute Key Account Plans (KAP) for long-term retention, mapping growth potential and engagement strategy. Ensure minimum 3-year sustenance of every newly acquired business vertical or line. Identify and escalate red flags or client dissatisfaction triggers proactively to protect account stability. Drive service mushrooming--ensure 50% of total service offerings are adopted within accounts by the 1st year of engagement. Track account profitability and ensure alignment with organizational growth goals.
4. Cross-Cutting Responsibility - Relationship Building & Real-Time CX Tracking

Build and maintain trust-based relationships with clients, OEMs, and channel partners to strengthen D'Art's positioning as a strategic partner, not just a vendor. Lead CX improvement initiatives--capture client feedback, testimonials, and referrals for continuous improvement. Measure and report Customer Satisfaction Index (CSI) on a quarterly basis using structured feedback data. Act as the Voice of the Customer internally, ensuring cross-departmental alignment to client needs and expectations. Conduct strategic client visits across geographies to strengthen engagement, uncover latent opportunities, and convert qualified leads. Coordinate pre-visit research and proposal preparation, ensuring each client interaction is purpose driven and value-adding. Ensure post-meeting actions are executed within 7 days to progress opportunities to closure.
Key Skills & Competencies

Strong Business Development and Consultative Selling capabilities. Deep understanding of Retail, Design, and Brand Experience domains. Exceptional Stakeholder Management and cross-functional leadership. Strategic thinking with the ability to translate insights into revenue outcomes. Strong negotiation, presentation, and interpersonal communication skills. Analytical and forward-looking approach to pipeline forecasting and revenue planning.
Educational Qualification:

Bachelor's degree in Business Administration / Marketing / Design Management. MBA or PG in Marketing, Retail, or Strategic Management preferred.
Personality Traits:

Strategic and Relationship-driven mindset. High accountability and entrepreneurial ownership. Excellent listener with problem-solving instincts. Resilient, persuasive, and adaptive communicator.
Industry

Advertising Services
Employment Type

Full-time

Industry

Advertising Services
Employment Type

Full-time

Job Types: Full-time, Permanent

Benefits:

Health insurance Paid sick time Paid time off Provident Fund Work from home
Work Location: In person

Job Types: Full-time, Permanent

Pay: Up to ?140,000.00 per year

Benefits:

Cell phone reimbursement Food provided Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person