DialDesk works with growing and enterprise businesses to improve their
customer support operations, quality, and efficiency
using a mix of technology, processes, and managed services.
As a
Client Solution Advisor
, your role is to
understand client challenges
, ask the right questions, and recommend the
right-fit DialDesk solution
. This is a
consultative, client-facing role
where success depends on how well you understand a client's operations -- not on how aggressively you sell.
You will work closely with the Sales Manager to ensure only
well-scoped, high-quality opportunities
move forward for closure.
Role Objective:
-Understand client CX and contact center challenges
-Map client needs to DialDesk's solutions
-Ensure the Sales Manager spends time only on
qualified, relevant opportunities
-Improve deal quality, win-rate, and long-term client success
Key Responsibilities:
-Conduct discovery and consultation meetings with inbound and outbound leads
-Ask structured questions to understand:
-Contact center size, structure, and workflows
-Current tools (dialer, CRM, QA, reporting)
-Cost pressures, quality gaps, and scalability needs
-Compliance, monitoring, and reporting expectations
-Identify whether DialDesk is a
good fit
for the client
-Recommend relevant DialDesk solutions and use-cases
Clearly document:
-Client pain points
-Proposed solution approach
-Expected impact (cost, quality, CX improvement)
-Hand over well-prepared opportunities to the Sales Manager for pricing and closure
-Participate in closing calls when required to support solution clarity
-Continuously learn DialDesk offerings and client use-cases
Who Should Apply
This role is ideal for professionals who enjoy
understanding business problems and advising clients
.
Ideal background:
-3-8 years experience in:
-Contact center operations, QA, training, or team leadership
-CX / BPO / customer support environments
-SaaS or CX tool pre-sales or solution consulting
-Comfortable interacting with managers and decision-makers
-Curious, analytical, and solution-oriented mindset
This role is NOT suitable for:
-Script-based or high-volume telesales profiles
-Candidates looking only for quick closures or heavy pitching roles
-People uncomfortable saying "this may not be the right solution"
Skills & Capabilities
-Strong listening and questioning skills
-Ability to quickly understand operational workflows
-Clear communication (spoken and written)
-Structured thinking and documentation
-Confidence to challenge assumptions politely
-Willingness to learn and adapt across industries
Education
-Graduation required
-MBA or CX / CRM / Contact Center certifications are a plus (not mandatory)
What Success Looks Like
-Clients feel understood before solutions are discussed
-Sales Manager receives:
-Clear problem statements
-Well-defined solution scope
-Identified decision-makers
-Higher quality closing conversations
-Improved conversion rates and reduced sales fatigue
Compensation
-Competitive fixed salary
-Performance incentives linked to:
-Quality of qualified opportunities
-Conversion rate of handed-over deals
-No pressure to push unsuitable solutions
Growth Opportunities
-Senior Client Solution Advisor
-Enterprise Solution Consultant
-Account ownership or strategic sales roles
-Subject Matter Expert in CX & contact center solutions
Location & Work Mode
-On site
-Comfortable working with clients across industries and regions