We are looking for a Client Servicing Manager with strong communication skills and prior experience in a digital marketing agency. The candidate will work closely with US-based clients, ensuring excellent client relations, smooth campaign execution, and timely delivery of projects. This position requires working in US time zone from the office.
Key Responsibilities:
Client Relationship Management
Serve as the primary point of contact for US-based clients, ensuring exceptional service and communication.
Understand client goals, business needs, and marketing objectives to provide strategic recommendations.
Conduct regular client calls, meetings, and performance reviews during US hours.
Ensure high levels of client satisfaction and long-term relationship building.
Project Management & Execution
Coordinate with internal teams (SEO, PPC, Social Media, Content, and Design) to ensure timely and accurate campaign execution.
Manage project timelines, deliverables, and budgets, ensuring adherence to quality standards.
Prepare and share weekly and monthly reports with clients, providing performance insights and next steps.
Digital Marketing Expertise
Strong understanding of digital marketing services: SEO, Paid Media (Google Ads, Facebook Ads), Social Media Marketing, and Email Marketing.
Ability to review campaign performance and suggest improvements for better ROI.
Collaboration & Account Growth
Identify opportunities for upselling and cross-selling digital marketing services.
Share market insights and competitor analysis with internal teams to improve strategies.
Work closely with the sales team to drive revenue growth from existing accounts.
Work Schedule
Location: Jaipur, Malviya Nagar
Shift Timing: US Shift (typically 5:00 PM - 2:00 AM IST, Monday to Friday)
Work Mode: Office-based
Required Skills & Qualifications
Bachelor's degree in Marketing, Business, or related field.
3-6 years of experience in Client Servicing or Account Management in a Digital Marketing Agency.
Excellent verbal and written communication skills in English (mandatory).
Strong understanding of digital marketing strategies, tools, and metrics.
Proficiency in CRM tools, Google Workspace, and MS Office Suite.
Strong organizational skills with the ability to manage multiple projects simultaneously.
Preferred Skills
Experience working with US-based clients.
Familiarity with marketing automation tools (HubSpot, Zoho, Marketo).
Knowledge of project management tools (Asana, Trello, Monday.com).
Key Attributes
Excellent interpersonal skills and client-first approach.
Ability to work under pressure and meet strict deadlines.
Proactive, detail-oriented, and solution-driven mindset.
Job Type: Full-time
Pay: ?10,000.00 - ?40,000.00 per month
Work Location: In person
Speak with the employer
+91 9116139991
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