Job Description

Role Overview

We are seeking a

Client Servicing Manager

who will act as the primary link between our healthcare clients and internal teams. This position plays a crucial role in handling client relationships, understanding their business objectives, coordinating campaign delivery, and ensuring marketing initiatives align with strategic outcomes. The ideal candidate should be

proactive, organised, and client-focused

, with the ability to oversee multiple accounts and a strong grasp of the healthcare industry landscape.

Key Responsibilities

Client Relationship Management

Serve as the primary point of contact for designated healthcare clients. Foster long-term, trusted partnerships with client stakeholders, ensuring a high level of satisfaction. Gain a deep understanding of clients' services, goals, and growth challenges to recommend suitable marketing solutions. Conduct regular update/review meetings, share performance dashboards, and highlight new business opportunities.

Project & Campaign Management

Coordinate with strategy, design, content, performance, and technology teams for smooth and timely execution of campaigns. Create and manage project plans, briefs, trackers, and status reports. Ensure marketing deliverables comply with client brand standards, industry rules, and healthcare advertising regulations (e.g.,

MCI, pharma ethics

).

Strategic Support

Work alongside strategy leads to convert client objectives into actionable marketing roadmaps. Support market research, audience profiling, and competitor benchmarking when required. Contribute to client presentations, proposals, and quarterly/annual business reviews.

Internal Collaboration

Partner with creative, operations, and media teams to deliver high-quality outputs efficiently. Track ongoing campaign results and coordinate with the media buying/performance team for optimisation. Quickly escalate issues, resolve client concerns, and ensure smooth coordination between stakeholders.

Qualifications

Bachelor's degree in Marketing, Communications, Business, or a related discipline.

2-4 years of experience

in client servicing/account management, ideally within a marketing or advertising agency. Good knowledge of healthcare marketing practices, compliance standards, and industry challenges. Strong communication, presentation, and relationship-building skills. Ability to manage multiple clients and deadlines effectively in a dynamic environment. Familiarity with CRM systems, project management software (

Asana, Trello, ClickUp

), and analytics tools.

Preferred Skills

Knowledge of digital marketing platforms and tools. Understanding of SEO, content strategy, and paid media campaigns. Prior experience working with

doctors, hospitals, clinics, or pharmaceutical clients

is a strong plus. Analytical ability to interpret KPIs and turn them into actionable recommendations.

Location - Gokulpeth, Nagpur

Job Types: Full-time, Permanent

Pay: ₹28,000.00 - ₹30,000.00 per month

Application Question(s):

Do you have experience in managing client relationship and managing multiple client accounts?
Work Location: In person

Speak with the employer

+91 8638994017