Job Description

Client Servicing & Relationship Management

Build trusted relationships with assigned clients and act as their primary point of contact. Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged. Understand client business goals and suggest relevant solutions to help them achieve better results. Share product/service updates, new features, or add-on offerings to keep clients informed and interested.

Retention & Renewals

Drive timely contract renewals and ensure minimal client churn. Track client usage, engagement levels, and overall satisfaction to ensure high retention. Provide clients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions. Collaborate with internal teams to customize offerings as per client needs.

Collaboration & Reporting

Coordinate with support, operations, and product teams to resolve client queries quickly. Maintain accurate records of all client interactions, renewals, and account activities in CRM. * Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.